Branch Manager II New Markets - Jackson Heights Branch

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do

The Branch Manager exhibits effective leadership while overseeing and managing all aspects of the entire operations of a branch ensuring alignment to corporate strategies and objectives. Creates the branch strategy and collaborates with the ABM to ensure a work environment that provides exceptional employee and member experiences along with driving production results. Cultivates relationships with FourLeaf business partners and within the community to continuously support new branch growth and create awareness of the FourLeaf brand. Responsible for identifying, acquiring, and servicing of consumer/business deposit and lending relationships.

Core Contributions

• Leadership:
  • Embrace a culture of change, agility, inclusiveness, and innovation that will enable the branch team to align with the organization’s visions and strategic goals.
  • Consistently demonstrates positive leadership attributes such as collaboration, effective communication skills, decision making, problem resolution, crisis management, initiative, and high emotional intelligence.
  • Inspire the Assistant Branch Manager to enhance leadership abilities to build bench strength and empower to contribute to the success of the branch.
• Strategy:
  • Collaborate with Retail Executives, the Assistant Branch Manager and business partners to create strategies to fully develop new small branch model market expansion implementation. As the branch reaches target growth, this will include finding opportunities to source, hire, train and develop new teammates with the potential to do the same for additional new branches within the expansion market growth strategy.
  • Cultivate an environment that continuously utilizes a consultative sales approach to build member relationships, identify sales opportunities and make referrals to business partners as necessary to grow the expansion market. The goal is to grow a minimum of $15MM in deposits annually.
  • Consistent analysis of branch production reports and activities to identify areas of opportunity. Identify and recommend sales promotions and marketing campaigns that will drive business.
  • Build relationships and awareness within the community by representing FourLeaf. This may include evening and weekend events to support new branch growth and generate brand awareness.
  • Partner with Specialists (FA, MLO, and Business RM) to connect members with experts for specialized financial needs and drive brand awareness and generate market growth.
• Employee Experience:
  • Effectively engage with the Assistant Branch Manager to support a positive environment, remove obstacles, drive strong Employee Engagement (EOS) and Member Satisfaction (MSAT) results with a focus on service and production.
  • Embrace and communicate a culture of change, agility, and innovation to drive technology and self-service options to enhance the omnichannel member experience to meet their banking needs.
  • Guide career and succession planning with effective transfer of learning. Coach, train and develop the Assistant Branch Manager. Lead by example with self-directed learning and encourage this with the Assistant Branch Manager.
• Operations:
  • Effectively utilize all systems and applications to process the daily functions while maintaining efficiency, accuracy and remain in accordance with established policies and procedures. This includes ensuring that the team is effective as well.
  • Demonstrate a strong working knowledge of operational procedures and policies to be able to assist with complex tasks and situations.
  • Provide direction and guidance in overseeing the team to make sound decisions and develop their direct reports when applicable.
  • Participates in organizational initiatives representing Retail. This may include collaborations with other Branch Managers and Retail Leadership.
  • Represents FourLeaf in the community through various affiliations.
  • Liaison between members and different business areas to address account risks, member complaints, issues, and concerns.
  • Manage the day-to-day operations of the branch.
• Compliance:
  • Collaborate with the Assistant Branch Manager in maintaining branch controls.
  • Stays abreast and adheres to policies, procedures, and banking regulations.
  • Identifies and manages emerging risks and fraud trends to minimize exposure to members and FourLeaf.
  • Complies with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
  • Partner with Retail Leadership, BSA/Compliance and Fraud to resolve any potential fraud/security concerns that are identified. Identify and report potential risks.

Assets You Will Bring

• College degree strongly preferred.
• 3 years of financial or equivalent sales and service experience.
• 3-5 years of supervisory and leadership experience.
• 3-5 years of credit or lending experience.
• STAMP Medallion Guarantor within 3 months.
• Lending Product Certification.
• NMLS License within 3 months.
• Notary License within 6 months.
• PC, Windows, and Internet proficiency.

The estimated salary range for this role is $90,101.00 to $126,141.00 annually. (FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.)

What Sets Us Apart?

Along with a comprehensive benefit package, we offer:

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days

….and more!

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.