What are the responsibilities and job description for the Application Operations Manager position at Four Winds Health?
WellStreet Urgent Care is seeking an experienced and hands-on Application Operations Manager to build and lead our growing Application Operations function within IT Operations Management (ITOM). This is a unique opportunity to help shape a critical operational team supporting healthcare applications that directly impact patient care, security, and employee experience.
This is a “player-coach” leadership role ideal for someone who enjoys both strategic leadership and hands-on technical work. You’ll oversee application operations, identity and access management, endpoint policy administration, observability/monitoring, vendor management, and operational support while helping establish scalable processes and standards for future growth.
The ideal candidate is highly technical, operationally disciplined, and comfortable working in fast-paced healthcare environments where uptime, security, and compliance are essential.
What You’ll Do
- Lead and oversee the operational health, performance, reliability, and security of business-critical applications across the organization
- Serve as the primary escalation point for application incidents, production issues, and vendor-related system concerns
- Manage Microsoft Entra ID (Azure AD) Enterprise Applications, including SSO integrations, application access governance, app registrations, and SCIM provisioning
- Design, implement, and maintain Microsoft Intune policies for endpoint compliance, device configuration, application deployment, and security standards
- Monitor application performance using observability and monitoring tools, proactively identifying and resolving issues before they impact operations
- Build and maintain operational dashboards, runbooks, SOPs, escalation paths, and technical documentation
- Coordinate application deployments, release schedules, change management activities, and post-deployment validations
- Partner closely with IT, Security, Infrastructure, Help Desk, and business stakeholders to support operational initiatives and continuous improvement efforts
- Manage vendor relationships, track SLA performance, and drive accountability for issue resolution and service delivery
- Ensure compliance with organizational security standards, HIPAA requirements, and audit readiness related to application access and operational controls
- Analyze operational trends and metrics to improve uptime, reduce incident response times, and enhance overall application performance
- Help establish scalable operational processes and best practices as the Application Operations function continues to grow
What We’re Looking For
- 5 years of experience in IT operations, application support, or systems engineering
- 2 years in a lead or management capacity
- Hands-on experience with:
- Microsoft Entra ID / Azure AD
- SSO integrations (SAML/OIDC)
- SCIM provisioning
- Microsoft Intune and endpoint management
- Application monitoring and observability tools
- Experience managing vendors and SLAs
- Strong troubleshooting, communication, and organizational skills
- Healthcare IT or HIPAA experience strongly preferred
Preferred Certifications
- Microsoft Certified: Identity and Access Administrator (SC-300)
- Microsoft Endpoint Administrator (MD-102)
- ITIL v4 Foundation
Why Join Us?
This is a unique opportunity to build a function from the ground up within a growing healthcare organization where technology directly impacts patient care and operational excellence. You’ll have the opportunity to shape processes, influence strategy, and grow alongside the organization.
Additional Information
- Remote position
- Must be comfortable working in a fast-paced, high-growth environment
- Occasional travel may be required
At WellStreet Urgent Care, we are committed to delivering exceptional patient and customer care. We value team members who bring positivity, collaboration, accountability, and a passion for service.