Cage Service Representative

SUMMARY: 

Responsible for balancing various bank drawers within the Guest Service area of the Finance Department, maintaining accuracy throughout all phases of the balancing process; promoting the success of the player’s club by assisting guests through the membership process, and explaining the benefits of membership.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Accurately balances assigned bank.
• Cashes chips and gaming tokens into money for guests, in a courteous, timely manner.
• Cashes personal checks and travelers checks for currency.
• Redeems foreign currency, computing accurate exchange rates for the various currency received.
• Processes marker buy-back transactions, providing quality service to each guest.
• Assists other Cage Service Reps within Guest Service area, as needed.
• Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports.
• Enrolls new guests in the Player’s Club.
• Maintains a working knowledge of the player’s club in order to effectively explain same to guests.
• Resolves minor guest conflicts, which relate to Player’s Club.
• Ensures a maximum level of guest service and satisfaction is achieved and maintained.
• Maintains a working knowledge of casino facilities, as well as current and upcoming special events, in order to advise guests and fellow employees, whenever possible.
• Facilitates the flow of information throughout the department by attending regularly scheduled departmental meetings.
• Assist with disbursement of promotional giveaways.
• Issues complimentaries for guests based on approved guidelines.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) preferred.  Some college courses in banking, finance or related area preferred. Cash handling experience preferred.

SPECIAL QUALIFICATIONS:

Possess excellent communication and organizational skills. Extremely numbers-oriented and computer-literate.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. 

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.  The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.  The employee is also required to handle bagged coins approximately weighing 20 pounds.  

The employee is regularly required to stand, for long periods of time.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.  A casino environment is typically smoky.