Surveillance Operator 1

SUMMARY: 

Responsible for maintaining close, continuous surveillance of all gaming areas and the entire property, in order to protect life and property at the casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Monitor all areas of the casino property to identify potential security and/or safety risks and report them to the appropriate individual or entity for proper resolution.
• Must maintain confidentiality of all privileged information in accordance with established company policies and procedures and PBGC Gaming Regulations.
• Develop knowledge and understanding of Surveillance CCTV equipment, to include camera location scheme, and effective camera recall.
• Develop ability to demonstrate proper camera technique, and timely preservation of video files. 
• Utilize necessary equipment, to identify, record, and document illegal, suspicious, or unusual activities occurring on property.
• Develop and maintain a general knowledge of all rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.
• Protect casino assets and gaming integrity
• Regularly complete accurate and unbiased reports.
• Held accountable for the accuracy and thoroughness of surveillance records, logs, and reports.
• Routinely coordinate with the Security team to investigate casino incidents or resolve various guest or employee concerns. 
• Attend scheduled departmental meetings and/or training sessions.  
• Provide suggestions and recommendations with regard to possible changes in the policies and procedures of other departments, with the protection of casino assets in mind, as appropriate.
• Must remain engaged and committed to continuous training and development of knowledge and skill relating to effective surveillance observations, casino game play, detection of casino schemes, detecting internal theft and suspicious activity.    

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS: 

Must successfully complete a general math assessment test with a satisfactory score.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) required.

Prior casino surveillance or loss prevention experience, formal security or law enforcement training, schooling or certification is preferred.  Other combinations of education and experience may be considered.  

SPECIAL QUALIFICATIONS:

Knowledge of and experience with closed circuit television equipment preferred.  

Must possess excellent observational and communication skills.  

Must be able to detect schemes or cheating activity aimed at the casino or its guests.

Must be able to work all shifts and days of the week, including holidays, and adapt quickly to necessary schedule changes.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to write effective reports and memos.  Ability to respond to inquiries from employees or guests.  Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent, and to interpret data from graphs.  

REASONING ABILITY:

Ability to apply common sense reasoning to a variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.  The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.   

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  A casino environment is typically smoky.