Food and Beverage Manager - Hartford

SUMMARY:

Responsible for ensuring maximum guest service and satisfaction for Timbers Restaurant and Timbers Bar. Responsible to assist and oversee with day-to-day operations of the Beverage Department, adhering to all regulatory requirements, and employee performance is in accordance with Four Winds Casino Resort’s policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Supervises and trains Servers, Bartenders, Barbacks, and Food Attendants on any assigned shift. 
• Ensures smooth and efficient service to guests and adherence to C.A.R.E., Liquor Control Guidelines, ServSafe and gaming regulations throughout all beverage facilities in the Casino. 
• Creates, posts, modifies (as required) employee schedules.
• Ensures floor operations are run in a smooth, efficient manner to ensure guests satisfaction and compliance. 
• Calibrates and monitors automatic beverage systems. Contacts vendors as required for maintenance and repairs.
• Oversees and assists with pre-shift meetings with Servers, Bartenders, Barbacks, and Food Attendants Assigns stations and facilitates the flow of information throughout the Department.  
• Reviews all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all venue employees in a fair and equitable manner.
• Monitors and evaluates business volumes, making necessary floor coverage adjustments pertaining to the shift, and any employee call-ins and scheduling conflicts to ensure cost effective staffing levels.
• Completes all administrative reports, schedules, forms, departmental programs within timeframes and guidelines set forth. 
• Maximizes cost effectiveness by ensuring compliance with established budget, labor and revenue benchmarks. 
• Conducts monthly inventory of all bars, ensuring accurate reporting of on-hand liquor and adherence to internal processes for transferring/ordering.
• Completes daily beverage orders according to guidelines.
• Monitors job performances of all employees and provides feedback on same to aid the employees in developing and enhancing skills of employees.
• Monitors guest alcohol consumption and responds accordingly. Complete coffee-talks, cut-offs, and alcohol sweep procedures as necessary and within guidelines. 
• Confers with Property Management concerning operational deficiencies and areas in need of attention. 
• Attends all staff meetings as required by Executive Management.
• Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances.
• Performs other job-related duties as assigned and required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in training and development.
• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Directly supervises all service employees on assigned shift. 

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or G.E.D. preferred.  One to three years related supervisory experience preferred.

SPECIAL QUALIFICATIONS:

Strong interpersonal and communication skills required.  Appropriate licenses, as required.  ServSafe® certification, or ability to become certified, required.  Knowledge of HACCP standards required.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyzes, and interprets documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to write effective reports and memos.  Ability to respond to inquiries from employees or guests.  Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent, and to interpret data from graphs.  

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear.  The employee frequently is required to stand and walk.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

The employee is occasionally required to lift up to 25 lb.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  A casino environment is typically smoky.