Call Center Sales Representative

Call Center Sales Representative

Job Description

Summary:

These sales positions answer all customer questions regarding company products and identify customer needs based on answers, data, and information. There are three sales levels in the call center: Parts Associate, Parts Pro, and Parts Expert.

Main Duties and Responsibilities:

            All: Fields inbound calls to identify customer needs, providing 2^nd mile customer service.

                  Meets or exceeds minimum call quality mandates.

                  Coordinates logistics of getting product shipped to customers.

                  Grows product knowledge, efficiency levels, and weekly sales numbers.

                  100% use of Zing Tree as initial source of product identification.

                  Uses concepts of CRM software as needed.

Pro: Performs tasks above plus-Works towards being in top 50% of sales staff in regards to                       calls fielded.

                     Provides customer resolution of issues with minimal call back, effort.

                    Moves towards top 50% number of invoices, and dollar amount sold.

                     Meet/exceeds minimum call mandates with 6 consecutive weeks of call bonus.

                     Completes 10 sales/product training modules.

            Expert: Performs all tasks above plus-Completes all product knowledge modules.

                          Performs job duties with minimal direction from supervisor.

                          Works towards top 25% of sales staff in regards to calls fielded.

                          Moves towards top 25% status number of invoices & dollar amount sold.

                          Earns call bonus for 10 consecutive periods.

Performs other duties as assigned.

Job Requirements:

High School diploma, or GED equivalent needed. Previous sales experience needed.

Excellent customer service skills required: Detail oriented, self-starter, focused & goal oriented.

Strong interpersonal, communication, problem solving, and organizational skills.

Proficient with MS Office, especially Word, Excel, Outlook.

Must possess and maintain a positive attitude & a calm demeanor when dealing with customers.    

Proficient in grammar and spelling areas.

Possess excellent attendance record.

Shift:

Mon-Fri, Day Shift

Benefits:

Medical, dental, and vision insurances

401k plan, with 4% employer matching upon meeting eligibility requirements

Employer paid life insurance

Voluntary benefits-Supplemental life, cancer, accident, etc.

PTO, 6 Paid Holidays

Working Conditions:

Job will include periods of standing, walking, reaching, stooping/kneeling, and bending. Stair climbing and walking on uneven surfaces will also be present. Long periods of sitting and computer screen viewing will be required. Constant use of hand/arms due to computer data entry duties.