What are the responsibilities and job description for the Service Advisor position at Four Star Freightliner?
Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Service Advisor for our Valdosta, GA location.
Essential Duties:
This is a hands-on position responsible for scheduling service work and selling additional needed services to customers. This is a fast-paced environment with high expectations where you are rewarded for doing exceptional work. The Service Advisor is responsible for the following:
- Greet customers and answer service calls in a timely, friendly manner.
- Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a timeline, and estimate the cost of repair.
- Conduct preliminary inspection of customer’s vehicle by lifting hood and visually assess for potential additional repairs needed.
- Test drive vehicles or refer to the test technician as necessary.
- Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed.
- Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
- Accomplish the forecast that has been established by management.
- Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable).
- If additional work is needed, explain the details to customer, including the additional cost and time considerations.
- Follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
- All other duties assigned.
Qualifications amp; Experience
- Minimum of two years of experience in heavy-duty or automotive parts-related work is Plus
- High school diploma, GED, or equivalent required
- Experience working with the public in a sale, Customer Service or service environment
Skills amp; Abilities
- Reliable amp; Punctual
- Excellent verbal and written communication skills
- Strong phone etiquette and customer service skills
- Active listening skills, including the ability to understand customer needs and ask appropriate questions
- Persuasive communication skills to influence decisions and outcomes
- Strong time management skills and ability to manage multiple priorities
- Service-oriented mindset with a desire to actively help customers
- Self -driven, motivated amp; management skills
- Positive attitude with a strong willingness to learn
- Ability to work effectively in a team-oriented environment
Technical Skills
- Intermediate knowledge of Windows-based applications, including:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Procede Experience is Plus
- Strong overall computer proficiency needed
BENEFITS:
- Bonus Opportunity
- Company-Paid Life Insurance and AD amp;D
- BCBS Health amp; GAP
- Dental and Vision
- Accident, Critical Illness, Cancer, Life Insurance and Disability
- 401(k)
- PTO/Vacation Time
** Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
** An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law
** An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law