What are the responsibilities and job description for the Service Advisor position at Four Star Freightliner?
Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Service Advisor for our Valley, AL location.
The new service advisor must be a problem-solver who works well with the public, is outgoing, and very energetic. You will help to complete the customer‘s experience of a timely and accurate repair of their vehicle.
This is who we are... why you want to come and work for us!!
https://youtu.be/JXbY_VhdbU0
RESPONSIBILITIES include, but are not limited to:
- Communicate with service customers to determine the nature of the mechanical problems
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.
- Handle minor customer complaints and misunderstandings.
- Follow up on the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Coordinate work assignments for service technicians.
- Previous medium/heavy-duty truck service or automobile service advisor/writer or mechanic experience HIGHLY DESIRABLE. Current CDL also a plus.
- Demonstrated customer service skills.
- Excellent verbal and written communications skills
- Enthusiastic demeanor even in a fast-paced environment
- Solid computer skills to include Microsoft Office programs
BENEFITS offered are:
- health insurance - medical, dental, vision – for employees and dependents
- Life insurance
- Long & Short-Term Disability
- Paid holidays
- Paid vacation
- 401(K) Retirement Savings Plan
Our Four-Star advantage is our people! Due to a high retention rate at the dealership locations as well as the commitment to invest in the employees, Four Star has experienced a consistent level of knowledge, expertise, and support at each location. We offer a competitive compensation and benefits package.
- Previous experience as a Service Advisor is a plus.
- Analysis/problem-solving skills
- Team leadership and motivation skills for the service staff
- Communicate well-written and verbal
- Ability to multitask and have a sense of urgency
- Ability to develop and maintain good business relationships with both external and internal customers
- Customer service oriented with great interpersonal skills
- Process-oriented and organized
- Reliable