Cruise Concierge Specialist

Cruise Concierge Specialist

Four Squared Solutions is seeking a Cruise Concierge Specialist for an opportunity located in South Florida

Embark on a new chapter in experiential travel by joining a team that redefines intimate expedition cruising. Designed for discerning travelers seeking immersive exploration in the worlds most awe-inspiring destinations, our luxury voyages blend discovery with elevated service and comfort.

As a Cruise Concierge Specialist youll be at the heart of delivering those exceptional experiences. Serving as a key liaison between guests, travel advisors, and the brand, you will play a critical role in ensuring that every interaction reflects our commitment to excellence, personalization, and authenticity. This is more than a reservations roleit's an opportunity to shape unforgettable journeys from the very first touchpoint.

Key Responsibilities

• Provide exceptional service via phone and email to both direct guests and travel advisors, supporting inquiries, bookings, changes, and pre-/post-voyage arrangements.
• Become a subject matter expert on all itineraries, onboard offerings, and destination highlights.
• Resolve complex issues and escalations with professionalism, empathy, and urgency.
• Process financial transactions including payments, refunds, adjustments, and promotions accurately.
• Collaborate closely with internal departments such as Sales, Guest Services, and Operations to ensure a seamless guest experience.
• Participate in outbound communications related to guest retention, pre-departure support, or promotional campaigns.
• Maintain up-to-date knowledge of policies, procedures, and promotions to ensure accurate guidance to clients and partners.
• Contribute to team performance goals and ongoing service improvement initiatives.
• Ensure all guest data is handled with strict confidentiality and in compliance with company standards.

Role Overview

This position plays a vital part in influencing guest satisfaction and brand perception. You'll manage a high volume of reservations and service requests in a dynamic, fast-paced environment, where attention to detail and emotional intelligence are key.

Scope & Challenges:

• Manage weekly guest inquiries and bookings; handle associated financial and service-related transactions.
• Tackle high-touch requests and complex service needs with poise and consistency.
• Stay current on all offerings, policies, and promotions to provide accurate, informed support.

Authority & Controls:

• Authorized to process standard bookings, modifications, and payments.
• Escalates non-standard or exception-based issues to leadership as appropriate.
• Expected to handle all guest information securely and in compliance with privacy protocols.

Key Relationships:

• Internal: Collaborates with Sales, Operations, and Guest Services teams; reports to Guest Concierge Supervisor or Manager.
• External: Communicates daily with guests and travel advisors regarding bookings, questions, and service support.
• Team Support: May provide peer guidance to less experienced team members.

Qualifications & Experience

• Associate degree required; bachelors degree preferred.
• Minimum 2 years experience in luxury travel, cruise, or hospitality guest services/reservations.
• Strong verbal and written communication skills with a professional and engaging phone manner.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced setting.
• Proficiency in Microsoft Office; experience with CRM or reservations systems is a plus.
• A passion for travel and a commitment to providing exceptional customer service.
• Proactive, solution-oriented mindset with strong interpersonal and problem-solving skills.
• Comfortable working independently and within a team.
• Flexibility to work evenings, weekends, and holidays as required.

Join a team that thrives on creating extraordinary travel experiences. If you're passionate about personalized service and global exploration, this role offers a chance to make a lasting impact from first booking to final farewell.

About Four Squared Solutions, LLC

Headquartered in Florida, Four Squared Solutions we provide clients with quality staffing solutions. Four Squared Solutions offers IT & Professional Services Staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit us online at foursquaredsolutions.com We Facilitate the skills and success of both individuals and organizations by connecting great people to great companies.

Affirmative Action/EEO statement

EEO Employer: Four Squared Solutions is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

Four Squared Solutions also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and an E-Verify employer.