What are the responsibilities and job description for the Room Service Server (Overnight Shift) position at Four Seasons?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.
About The Role
Four Seasons Hotel and Private Residences New Orleans is seeking a Room Service Server to join our dynamic Food & Beverage Team. As a Room Service Server, you will create exceptional in-room dining experiences by delivering personalized service, anticipating guest needs, and ensuring every meal is served with care, efficiency, and attention to detail.
What You'll Do
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.
About The Role
Four Seasons Hotel and Private Residences New Orleans is seeking a Room Service Server to join our dynamic Food & Beverage Team. As a Room Service Server, you will create exceptional in-room dining experiences by delivering personalized service, anticipating guest needs, and ensuring every meal is served with care, efficiency, and attention to detail.
What You'll Do
- Deliver exceptional in-room dining experiences by accurately preparing and delivering orders, presenting menu items with enthusiasm and product knowledge, and ensuring timely service that maintains the highest food quality standards.
- Anticipate guest needs, respond promptly to requests and concerns, maintain and reset room service areas, coordinate tray removal, and accurately process guest checks while ensuring guest satisfaction throughout the dining experience.
- Knowledge of MICROS preferred
- One to two years’ experience working in Food & Beverage preferred
- TIPS and ServSafe certifications required
- Work authorization in the United States
- Fast-paced environment with continuous standing and moving between guest floors and back of house areas.
- Collaboration with departments to provide amenities and special occasion items to provide a memorable guest experience.
- Flexible work schedule with shifts that are 10 p.m.- 6:30 a.m. Shifts will include weekends and holidays.
- A Rewarding Work Culture, with mentoring, training and development opportunities
- Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
- 401k participation with a company matching program after 30 days of employment
- Discounted Accommodations at Four Seasons Worldwide
- Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
- Complimentary employee meals prepared by the Four Seasons Culinary Team
- Complimentary uniforms that are laundered by our housekeeping department
- Discounted parking near hotel
- And much more!