What are the responsibilities and job description for the Residence Door Attendant position at Four Seasons?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.
At Four Seasons Private Residences Austin, the Residence experience begins at the front door. Through genuine relationships, thoughtful recognition and attention to the details that matter, this role helps residents feel known, cared for and at home.
We are looking for someone who notices what others may miss, anticipates needs and takes ownership of creating solutions. You will welcome residents and guests by name, assist with vehicles, luggage, groceries, and packages, maintain an organized and welcoming residential entrance, and help ensure the front drive operates safely and efficiently.
Exceptional residential service also happens between the requests. You will learn resident preferences and routines, recognize opportunities to assist before being asked, communicate important information to the appropriate team members and follow through to ensure needs are addressed. When a request cannot immediately be accommodated, you will approach it with resourcefulness and a willingness to explore what may be possible.
As part of the Residential Team, you will work closely with Concierge, Security, Engineering and our Hotel colleagues to provide consistent Four Seasons service. Discretion, professionalism and respect for the privacy of our homeowners and their guests are essential.
What You Bring
Learn About Our Amazing Benefits!
COMPLIMENTARY
You Tube: http://bit.ly/WeAreFS
Facebook: http://bit.ly/WeAreFS_FB
LinkedIn: http://bit.ly/WeAreFS_LI
Twitter: http://bit.ly/WeAreFS_TW
Instagram: http://bit.ly/WeAreFS_IG
See what our employees are saying at: #FSEmployee
The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.
At Four Seasons Private Residences Austin, the Residence experience begins at the front door. Through genuine relationships, thoughtful recognition and attention to the details that matter, this role helps residents feel known, cared for and at home.
We are looking for someone who notices what others may miss, anticipates needs and takes ownership of creating solutions. You will welcome residents and guests by name, assist with vehicles, luggage, groceries, and packages, maintain an organized and welcoming residential entrance, and help ensure the front drive operates safely and efficiently.
Exceptional residential service also happens between the requests. You will learn resident preferences and routines, recognize opportunities to assist before being asked, communicate important information to the appropriate team members and follow through to ensure needs are addressed. When a request cannot immediately be accommodated, you will approach it with resourcefulness and a willingness to explore what may be possible.
As part of the Residential Team, you will work closely with Concierge, Security, Engineering and our Hotel colleagues to provide consistent Four Seasons service. Discretion, professionalism and respect for the privacy of our homeowners and their guests are essential.
What You Bring
- A genuine desire to serve and connect with people
- Strong communication and interpersonal skills
- The ability to recognize residents, learn preferences and build trusted relationships
- An anticipatory mindset with strong attention to detail
- Resourcefulness and a willingness to take ownership of resident needs
- Ability to remain composed and organized while managing multiple priorities
- Strong teamwork and communication across departments
- Professional judgment and respect for resident privacy and confidentiality
- Ability to safely operate resident and guest vehicles, including manual transmission
- Valid State of Texas driver's license
- Authorization to work in the United States
- Flexibility to work mornings, evenings, weekends and holidays in a 24/7 residential environment
Learn About Our Amazing Benefits!
COMPLIMENTARY
- FREE Medical, Dental and Vision Insurance after 30 days!!!
- Room night stays at Four Seasons Worldwide
- Employee meals prepared by the Four Seasons Culinary Team
- Dry cleaning and alteration of employee uniforms
- Parking in Downtown Austin during work shifts
- Discounted public transportation options
- Four Seasons beds and bedding
- Gold’s Gym membership
- Vacation, Sick, Twelve (12) Paid Holidays
- 401k participation with a company matching program
- 100% Company-Paid Parental Leave
- Growth opportunities within Four Seasons
You Tube: http://bit.ly/WeAreFS
Facebook: http://bit.ly/WeAreFS_FB
LinkedIn: http://bit.ly/WeAreFS_LI
Twitter: http://bit.ly/WeAreFS_TW
Instagram: http://bit.ly/WeAreFS_IG
See what our employees are saying at: #FSEmployee
The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf