What are the responsibilities and job description for the Guest Experience Coordinator position at Four Seasons?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.Guest Experience Coordinator
Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experience Coordinator who exudes enthusiasm in everything they do. The Guest Experience Coordinator is an integral part of the Guest Relations Team, and will report directly to the Guest Experience Manager.
Responsibilities:
Ensure our guests receive exceptional service both before and throughout their stay, crafting a seamless and memorable experience at every stage of their visit.
Review daily arrivals with the Guest Experience Manager to ensure proper handling of Special Attention Guests, VIP guests as Elite, and High return guests.
Serve as first point of contact for guests, helping to guide the planning process as needed. Accommodating special requests whenever possible.
Acts with the highest level of hospitality and professionalism while using guest name and noting specific preferences and opportunities.
Add personal recommendations, show local expertise, and touches to achieve best possible guest experience.
Assists guests with all inquiries concerning hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
Create advance pre arrival report, so the guest experience manager can send first contacts and introduce the team.
Execute, create, and keep inventory or individualized amenities for VIP guests.
Be driving force behind guest-centric projects aimed at elevating the experience and recognition of VIP guests.
Assist with courtesy calls to in-house VIPs and arrival welcome letters.
Perform top VIP room inspections to ensure spotless facilities, set up amenities, and other special touches that need to be arranged.
Extend welcome and farewell services to guests upon arrival and departure.
Handling complaints in creative and practical manner to recover guest experience.
Preferred Qualifications
We are looking for individuals who have a solid knowledge of hotel operations, have creativity and flair.
Applicants must have a flexible schedule with the ability to work all shifts, weekends and holidays.
The ideal candidate will have a can-do approach to any task and a strong commitment to service.
Requires the ability to lift, push and pull up to 40lbs
Fluent in English, with clear and polite conversation skills. Always answering positively and smiles even under difficult, long, and busy period
Work effectively in a variety of situations with different individuals and groups to provide the best quality service.
Experience in guest service preferably in a luxury hotel setting.
Advanced computer skills are necessary including Opera systems, MS Office, Key, Book for Time, Hotsos, and Teams.
Successful candidate must possess legal work authorization in the United States
Benefits!
Discounted housing available
Employee Travel Program!
Medical, dental and vision insurance for you and your family
5 Weeks PTO
Retail, spa and F&B discounts
Free Employee Cafeteria meals
Free uniform dry cleaning
Discounted/transferable ski passes
Free ski storage
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf