What are the responsibilities and job description for the Director Revenue Management position at Four Seasons?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
About The Role
Four Seasons Nashville is seeking a dynamic and strategic Director of Revenue Management to lead the hotel’s revenue optimization efforts and Reservations Department. This role drives financial performance through data-driven strategy, pricing, forecasting, and cross-functional collaboration while upholding Four Seasons’ commitment to exceptional luxury service.
What You Will Do
Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
About The Role
Four Seasons Nashville is seeking a dynamic and strategic Director of Revenue Management to lead the hotel’s revenue optimization efforts and Reservations Department. This role drives financial performance through data-driven strategy, pricing, forecasting, and cross-functional collaboration while upholding Four Seasons’ commitment to exceptional luxury service.
What You Will Do
- Lead and execute revenue management strategies to maximize occupancy, ADR, and RevPAR in alignment with brand standards
- Oversee room inventory, rate availability, and segment mix optimization to drive profitability
- Partner with Sales & Marketing to manage group allocations, evaluate displacement, and balance transient and group demand
- Analyze key performance metrics including forecasts, booking pace, market segmentation, and channel performance
- Develop pricing architecture including BAR levels, negotiated rates, packages, and yield controls
- Optimize suite and premium inventory strategies and lead upselling initiatives across Reservations and Front Office
- Oversee systems utilization including Opera PMS and Delphi, ensuring accuracy and strategic data usage
- Prepare and present revenue performance reports and actionable insights to senior leadership
- Recruit, train, and mentor the Reservations team, fostering a high-performance culture
- Participate in hotel leadership meetings, including forecasting, executive, and sales strategy sessions
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
- 3–5 years of progressive experience in Revenue Management or Reservations within luxury hospitality
- Strong expertise in revenue strategy, forecasting, pricing, and analytics
- Proficiency in Opera (or similar PMS), Delphi, and revenue management systems
- Demonstrated leadership, communication, and team development skills
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Employee discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Additional property-specific benefits may apply
- Full-time position
- Requires flexibility to work days, evenings, weekends, and holidays based on business needs
Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf