Assistant Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

About the role

The Assistant Director of Housekeeping provides dynamic leadership and management for the Housekeeping Department, ensuring that all guest rooms, public areas, and employee areas consistently meet the highest standards of cleanliness and presentation. This role also supports and directs the Laundry/Valet operations while maintaining a strong focus on guest satisfaction, team development, and financial performance.

What you will do

• Department Leadership: Manage, train, schedule, and evaluate all Housekeeping staff. Conduct interviews, performance evaluations, and corrective actions as needed. Promote communication and teamwork across the department.

• Operational Excellence: Oversee daily operations to ensure rooms and public spaces meet Four Seasons standards. Assign daily tasks, monitor productivity, and inspect all areas of responsibility. Establish detailed cleaning and preventive maintenance programs to preserve the quality and appearance of all furnishings, fixtures, and equipment.

• Guest Service: Handle all guest interactions with the highest level of professionalism. Respond promptly and accurately to guest requests and special requirements, resolving concerns effectively. Coordinate Housekeeping services for Residence owners as needed.

• Financial Management: Support departmental financial goals by monitoring labor, supply, and contract expenses. Maintain accurate inventory records for linens, uniforms, and supplies. Participate in periodic inventories and recommend corrective actions. Assist in preparing the annual labor and operating budgets and propose capital expenditures.

• Laundry and Valet Oversight: Ensure efficient and high-quality operations of the Laundry/Valet department, providing support and direction as needed.

• Safety and Compliance: Promote and enforce safe working practices, proper chemical handling, and equipment maintenance. Respond swiftly and effectively to all safety or emergency situations.

What you bring

• College degree, preferably in Hotel Management.

• Minimum of 3 years in a supervisory role and 2 years in a Housekeeping Department position.

• Minimum of 1-year supervisory experience in a Laundry operation.

• Proven ability to motivate and lead a large, diverse team.

• Excellent communication, leadership, and organizational skills.

• Strong financial acumen and ability to adapt to changing business needs.

• Innovative mindset with a strong commitment to Four Seasons standards and values.

• Strong community relations and engagement.

• Hands-on leadership style with the ability to inspire excellence.

• High attention to detail and passion for guest service.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Exclusive discount and travel programs with Four Seasons Hotels and Resort

• Complimentary Employee Meals

Schedule & Hours

• This position is at a managerial level, you will be expected to work the hours necessary for the successful completion of your objectives.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf