Assistant Director of Catering and Conference Services

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

• Co-manage the daily operations of the catering and conference service department
• Assist with balancing daily revenue, forecasting, and budget
• Support the Director in developing and implementing strategies
• Responsible for all aspects of conference and event coordination, from pre booking site inspections to post-event follow-up, ensuring a flawless experience for our corporate and incentive group clients
• Collaborate closely with Sales, Culinary, Audio/Visual, Banquets, Housekeeping, and other departments to ensure smooth operational flow during events.
• Serve as the primary point of contact for meeting planners, clients, and internal teams, providing detailed event information, support, and guidance.
• Manage event space logistics, including room setup, technical requirements, and special requests to meet client needs.
• Work closely with clients to understand their objectives, vision, and goals, and provide customized solutions that exceed expectations.
• Create and maintain detailed event documentation, including BEOs (Banquet Event Orders), room diagrams, and timelines.
• Participate in internal meetings with hotel departments and clients as required, including Operations Meetings, Group Resume Meeting, Banquet Event Order Meetings, Menu Tastings, Sales Sites, and Planning Sites.
• Ensure all events are executed to the highest standards of service, quality, and luxury that our resort is known for.
• Resolve any issues or challenges that arise during events promptly and professionally.
• Prepare and deliver pre and post event reviews with clients to ensure satisfaction.

• 3-5 years of experience in conference services and event management, preferably in a luxury hospitality role
• Exceptional verbal and written communication skills with the ability to interact effectively with clients, vendors, and team members at all levels.
• Strong organizational skills with the ability to prioritize and meet deadlines while managing multiple programs simultaneously.
• A customer-focused attitude with the ability to anticipate client needs and deliver results in a luxury service environment.
• Proficiency in event management software.
• Ability to lead and motivate a team, manage multiple projects simultaneously, and work in a fast-paced, high expectation environment.
• Awareness of and sensitivity to diverse cultural preferences, with the ability to customize events to reflect the Hawaiian spirit and hospitality.
• Proactive problem-solving skills with the ability to remain calm under pressure and resolve issues efficiently.
• Successful candidates must possess legal work authorization in the United States.

Salary: The annual salary range for this position is $99,000.00 - $104,000.00 USD.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.