What are the responsibilities and job description for the Virtual Receptionist position at Four Seasons Sotheby's International Realty?
We are seeking a professional, organized, and customer-focused Virtual Receptionist to support our real estate team. The ideal candidate will serve as the first point of contact for clients, handle inbound communications, manage scheduling, and provide administrative support to ensure smooth day-to-day operations. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.ResponsibilitiesClient CommunicationAnswer and route incoming phone calls, emails, and messages promptly and professionally.Greet prospective buyers, sellers, tenants, and vendors virtually.Respond to basic real estate inquiries and provide information about listings, services, and office procedures.Scheduling & CoordinationMaintain calendars for agents and brokers.Schedule property showings, listing appointments, inspections, and meetings.Send confirmations and reminders to clients and team members.Administrative SupportManage digital files, documents, and CRM updates.Assist with preparing listing packets, disclosures, and basic marketing materials.Perform data entry, track leads, and update client records.Lead ManagementMonitor and respond to leads from websites, social media, and listing platforms.Qualify leads based on company criteria and route them to the appropriate agent.General Office SupportCoordinate virtual office operations and assist with special tasks as needed.Provide exceptional customer service to uphold the company’s brand reputation.QualificationsPrevious experience as a receptionist, administrative assistant, or customer service representative.Strong verbal and written communication skills.Ability to multitask, prioritize, and remain organized.Proficiency with CRM systems, cloud-based tools, and virtual communication platforms.Professional phone demeanor and strong interpersonal skills.High-speed internet connection and a quiet, professional home workspace.
Salary : $16 - $21