What are the responsibilities and job description for the Resort Manager position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
Unique Hotel Elements
High volume & high ADR resort all year long, with a mix of 80% leisure business. Significant proportion of loyal repeat guests, unique high impact inventory suite program set inside a 865 acre campus which includes a residential community with shared amenities. 5 guest facing restaurants, complex Pool & Beach operations, and large established Spa, Wellness, Retail, Golf operations.
What You’ll Do
The Resort Manager forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Resort. The Manager will oversee all aspects of the operational divisions including guest relations, employee relations, development and implementation of quality control programs, training, interpretation of budgets, plans and projects.
Owner Summary/View Of Needs
General
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
Unique Hotel Elements
High volume & high ADR resort all year long, with a mix of 80% leisure business. Significant proportion of loyal repeat guests, unique high impact inventory suite program set inside a 865 acre campus which includes a residential community with shared amenities. 5 guest facing restaurants, complex Pool & Beach operations, and large established Spa, Wellness, Retail, Golf operations.
What You’ll Do
The Resort Manager forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Resort. The Manager will oversee all aspects of the operational divisions including guest relations, employee relations, development and implementation of quality control programs, training, interpretation of budgets, plans and projects.
Owner Summary/View Of Needs
- Proven operator with recent experience in a high-performing property within a key U.S gateway and with U.S centric resort destination experience
- Values-driven leader who ‘starts with the heart’ and protect the spirit of aloha.
- Effective at leading large, tenured teams in high volume environments whilst driving quality.
- Experience with proven results in capital project management.
- Proven results in guest experience, driving quality and innovation in a Forbes 5 star environment
- Ability to integrate and collaborate with a senior PC team and drive employee engagement
- Adept at supporting the RVP/GM with strategic responsiveness and critical thinking.
- A thoughtful leader, in tune with latest industry tends with the ability to innovate and drive the guest experience.
- Preference for food and beverage background
- Ability to actively build relationships within the local community and support homeowner/ member relations
General
- Culture carrier; ability to not only drive FS culture but also understand and embrace local culture and spirit of aloha.
- Innovative thinking that drives high touch and world class capital projects.
- Strong ability to drive margins, manage labor and expenses while exceeding guest experience metrics.
- The capability to understand the nuances and sensitivities between the different users of the resort (guests/ members/ renters) and work in tandem with Club Leadership to provide exceptional service to all.
- Ability to effectively coach and manage tenured employees
- Ability to motivate and inspire leaders and line employees
- Ability to navigate a non-union culture with sensitivity to outside influences.
- Exceptional personal presence with employees and guests; highly engaged in day to day operations.
- Exhibits a composed and consistent demeanor at all times – emotional maturity.
- Great guest engagement.
- An eye for detail for service standards and relentless drive to maintain product.
- Proven track record of improving Qualtrics, Forbes and LQA. The resort has held Forbes 5 star rating for 18yrs.
- A demonstrated ability to be creative and innovative in their approach to product and service.
- Stylish with experience and eye for design.
- Proven ability to drive operating revenues through F&B, Spa and other operating departments
- The ability to manage through controlling operating & labor expenses without compromising guest and employee experience.
- A demonstrated skill to interpret and analyze financial reports and take necessary actions.
- Takes initiative and reacts quickly to changing business environment.
- Salary Range: $220,000 - $250,000
- An on-site Physical Therapist
- 24-hour access to Indoor and Outdoor Gym
- Holiday, Vacation & Sick pay
- Robust Benefit Plan
- Company Match 401K Plan
- Laundered Employee Uniform
- Free employee meals prepared by the Four Seasons Culinary ‘Ohana
- Complimentary stays at Four Seasons Worldwide
- Training and Development Opportunities
- Employee Recognition Programs
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Salary : $220,000 - $250,000