What are the responsibilities and job description for the Assistant Front Desk Manager position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.
About The Role
Four Seasons Residence Club Aviara has an opening for an Assistant Front Desk Manager. The primary function of this role is to lead and support the Front Desk operations by delivering exceptional service and fostering a culture of excellence. This position ensures that every interaction reflects the character, integrity, and quality synonymous with Four Seasons, contributing to the long-term success and reputation of the Residence Club.
What You Will Do
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.
About The Role
Four Seasons Residence Club Aviara has an opening for an Assistant Front Desk Manager. The primary function of this role is to lead and support the Front Desk operations by delivering exceptional service and fostering a culture of excellence. This position ensures that every interaction reflects the character, integrity, and quality synonymous with Four Seasons, contributing to the long-term success and reputation of the Residence Club.
What You Will Do
- Provide a warm, personalized welcome to owners and guests, assisting with check-in and check-out processes.
- Handle VIP guests and special requests, ensuring all needs are met promptly and efficiently.
- Maintain thorough knowledge of Residence Club amenities, services, and local attractions to enhance guest experiences.
- Assist in the recruitment, training, and supervision of Front Desk, Operator, and Guest Service Attendant teams, promoting a culture of excellence in guest service.
- Supervise adherence to Four Seasons Standards for Guest Services Attendants and Guest Experience Concierge.
- Prepare staff schedules and complete payroll records in accordance with budgeted guidelines.
- Collaborate closely with Housekeeping and Engineering to ensure timely room readiness for owners and guests.
- Ensure consistent service techniques for check-in, check-out, and in-villa orientations.
- Utilize property management systems for complex check-in/out functions, reservations, room blocking, housekeeping status updates, posting adjustments, notes, and availability checks.
- Reading, writing and oral proficiency in the English language
- Previous supervisory or management experience
- Hotel experience preferred
- College degree or equivalent preferred
- Salary Range: $70,000.00-$73,000.00
- 401(k) Retirement Savings Plan
- Excellent training and development opportunities
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Full Time
- Early mornings, days, evenings, overnights, weekends, and holidays
Salary : $70,000 - $73,000