What are the responsibilities and job description for the Spa Attendant position at Four Seasons Hotels Limited?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.About the Role
At Four Seasons Nashville, the Spa Attendant plays an essential role in creating an exceptional guest experience by providing a warm welcome and maintaining a clean, organized, and inviting spa environment. This position ensures all spa facilities, locker rooms, and guest areas are impeccably presented, fully stocked, and ready to deliver the highest standard of luxury and service.
What You Will Do
• Welcome guests upon arrival, provide facility tours, assign lockers, and explain spa amenities, equipment, and services.
• Assist guests before and after treatments, offering refreshments and ensuring a comfortable and personalized experience.
• Continuously monitor and maintain locker rooms and spa public areas, ensuring cleanliness, safety, and organization.
• Collect, transport, and replenish linens throughout the spa, coordinating with the laundry department as needed.
• Restock guest amenities, towels, and supplies in locker rooms, relaxation areas, fitness facilities, and refreshment stations.
• Complete daily opening and closing checklists to ensure all spa areas are clean, properly maintained, and fully stocked.
• Monitor spa facilities and promptly address cleanliness and presentation standards throughout the day.
• Support Spa Therapists by refreshing treatment rooms during busy periods and high guest volume.
• Adhere to Four Seasons policies, procedures, and service standards at all times.
• Foster positive working relationships with colleagues and supervisors to support a collaborative team environment.
What You Bring
• Previous experience in a luxury hospitality, spa, wellness, or customer service environment preferred.
• Strong interpersonal and communication skills with a passion for delivering exceptional guest service.
• Ability to work in a fast-paced environment while maintaining attention to detail and high cleanliness standards.
• Physical ability to lift, carry, and transport linens and supplies, and remain on your feet for extended periods.
• Flexible schedule with the ability to work weekends, holidays, and varying shifts as business levels require.
What We Offer:
• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Additional property-specific benefits as available
Schedule & Hours:
• Part-time position based on business needs
• Must be available to work a flexible schedule, including early mornings, days, evenings, weekends, and holidays