What are the responsibilities and job description for the Residential Concierge position at Four Seasons Hotels Limited?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.About the Role
As a Residential Concierge, you will be responsible for delivering exceptional, personalized service to residents and their guests by anticipating needs, coordinating services, and creating memorable experiences. This role serves as a key point of contact within the Residential team, ensuring the highest standards of hospitality while fostering strong resident relationships.
What You Will Do
- Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Respond to resident inquiries regarding residential and hotel services, amenities, hours of operation, and key personnel in an accurate and timely manner.
- Resolve resident concerns and complaints while ensuring maximum satisfaction.
- Process incoming and outgoing packages, mail, messages, and other correspondence efficiently and accurately.
- Maintain current knowledge of local attractions, dining, entertainment, cultural events, and transportation options to provide personalized recommendations.
- Coordinate reservations, tickets, transportation, and special arrangements for residents and their guests.
- Greet residents and visitors in a warm, professional manner, utilizing names whenever possible.
- Assist with luggage storage, package handling, and delivery coordination.
- Recognize resident milestones and special occasions, coordinating amenities, cards, flowers, or other personalized touches.
- Utilize property management and billing systems to document requests, arrange services, and process charges accurately.
- Collaborate closely with Bell, Door, and other Residential and Hotel departments to ensure a seamless resident experience.
- Maintain compliance with Four Seasons policies, procedures, and standards of conduct.
What You Bring
- Previous experience in Luxury Hospitality, Concierge Services, Residential Services, Guest Relations, or a related customer service environment preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to remain composed and professional while managing multiple priorities in a fast-paced environment.
- Proficiency with computer systems and software applications.
- Knowledge of the local area, attractions, dining, and entertainment options preferred.
- Flexible schedule, including evenings, weekends, and holidays as needed.
What We Offer
- Competitive salary, wages, and a comprehensive benefits package.
- Excellent training and development opportunities.
- Employee discounts for stays at Four Seasons properties worldwide.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
- Additional property-specific benefits as applicable.
Schedule & Hours
- Part-time position.
- Must be available to work a flexible schedule, including days, evenings, weekends, and holidays as business needs require.