What are the responsibilities and job description for the Lounge Server position at Four Seasons Hotels Limited?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.About the role:
The Lounge Server provides exceptional quality and service to Septimo Lounge guests. In this role, you will be tasked with providing an expertly served beverage or dining experience; anticipating the guests’ needs and as an expert on the menu options; and delivering memorable guest experiences.
What you will do:
- Provide an enjoyable dining experience through excellence for quality, professionalism, and friendliness.
- Anticipate guest needs a d satisfaction; offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Assist in clearing and resetting tables according to service standards
- Has complete knowledge of food and beverage products and specifications, Clears and resets tables as quickly as possible.
- Operates as a member of a team, helping others and requesting help as needed. Performs other restaurant duties as requested by management.
- Keep all stations supplied with silverware, glassware, share plates, bread plates, placemats, condiments, sugar, coffee, tea, etc.
- Makes sure that the guest’s check is completed properly and presented promptly according to std” Ensures that change or charge slip is returned to the guest in a timely manner.
- Communicates the needs of the guests to kitchen and management. Informs management of guests’ reactions and comments. Assists management as needed to ensure smooth operation and quality service.
- Controls the amount of alcohol served, so that guests do not become intoxicated.
- Helps promote a safe and clean environment for co-workers and guests.
What you bring:
- An outgoing personality and a can-do approach to an assigned task
- High level of understanding and knowledge of food and wine
- Background in Luxury Resort and Hotel considered an asset
- Must be able to work all shifts including, weekends, and holidays.
- Minimum two years fine dining experience.
- Requires oral proficiency in the English Language
What we offer:
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Competitive wages and benefits (Medical, Dental, Vision and 401(k) Retirement Plan)
- Complimentary Accommodations at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- And so much more!
Work Authorization:
- Candidates must have valid authorization to work in the United States at the time of application.