What are the responsibilities and job description for the Laundry Supervisor position at Four Seasons Hotels Limited?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.About the role
At Four Seasons Hotel Nashville, the Laundry Supervisor oversees all daily operations within the Laundry, Dry Cleaning, and Uniform Rooms. This role ensures high standards of cleanliness, efficiency, and organization while supporting internal and external customers through exceptional quality and service.
What you will do
- Supervise laundry operations to meet established policies and standards for hotel linens, Food & Beverage items, guest clothing, and employee uniforms.
- Ensure all team members follow proper safety protocols, wear protective equipment, and maintain cleanliness and sanitation across all laundry areas.
- Organize and oversee the workflow of washing, drying, pressing, folding, and finishing, ensuring optimal use of time and resources.
- Monitor proper use and operation of all laundry equipment, complete daily operational reports, and report equipment issues promptly to Engineering.
- Ensure proper dosing and use of chemical products, maintaining high-quality cleaning results and cost efficiency aligned with department budgets.
- Train and support staff daily to achieve quality and productivity goals aligned with departmental and hotel standards.
- Maintain strict adherence to established policies, procedures, and Four Seasons Work Rules and Standards of Conduct.
- Ensure the laundry plant remains clean, organized, and fully operational at all times.
- Participate in linen and uniform inventories and generate reports when required.
- Support department meetings and assume responsibility for department operations in the absence of the Housekeeping Management team
- Conduct yourself professionally at all times and work harmoniously with colleagues and supervisors.
What you bring
- Experience in a similar role within a luxury or ultra‑luxury hotel environment preferred.
- Ability to read, write, and communicate in English (preferred).
- Strong leadership, attention to detail, reasoning ability, initiative, and responsibility.
- Knowledge of laundry chemicals, washing equipment, pressing, folding, drying processes, dry cleaning procedures, pre‑spotting techniques, and guest clothing handling.
- Ability to manage and motivate a team and work effectively in a fast‑paced environment.
What we offer
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
Schedule & Hours
- Full‑time position
- Eight‑hour shifts; schedule may include mornings, afternoons, evenings, weekends, and holidays based on operational needs