What are the responsibilities and job description for the In Room Dining Server position at Four Seasons Hotels Limited?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.About the Role
Four Seasons Resort Scottsdale is seeking a In Room Dining Server to join our In-Casita Dining team and deliver exceptional dining experiences directly to our guests' casitas and villas. This role is responsible for providing personalized food and beverage service, anticipating guest needs, and ensuring every order is delivered with accuracy, professionalism, and care. We are looking for a hospitality-focused individual who thrives in a luxury environment, enjoys creating memorable guest experiences, and takes pride in delivering world-class service.
What You Will Do
- Answer telephones using courteous and professional Four Seasons telephone etiquette while gathering all information necessary to accurately process guest orders.
- Demonstrate extensive knowledge of food and beverage offerings by confidently describing menu items, ingredients, preparation methods, and recommendations.
- Enter guest orders, special requests, allergies, and dietary restrictions into the point-of-sale system accurately and efficiently.
- Communicate guest needs and special requests effectively with Culinary and other resort departments.
- Deliver food, beverages, amenities, and special requests to guest rooms and villas while ensuring exceptional presentation and service standards.
- Verify all orders for accuracy prior to delivery.
- Greet guests professionally and provide engaging descriptions of menu items and amenities.
- Anticipate guest needs and create thoughtful, personalized experiences.
- Respond to tray retrieval requests within established service standards.
- Assist with the setup and breakdown of room service stations, tray setups, amenities, side stations, dishware, flatware, and service equipment.
- Support the department in maintaining cleanliness, organization, and operational readiness throughout each shift.
- Promote a positive team environment while supporting resort-wide service initiatives.
What You Bring
- Previous Food & Beverage experience required; luxury hotel or resort experience preferred.
- Strong guest service, communication, and interpersonal skills.
- Ability to learn menu offerings and confidently describe food and beverage items to guests.
- Strong attention to detail with the ability to multitask in a fast-paced environment.
- Flexible availability, including weekends, holidays, evenings, and peak business periods.
- Successful candidate must possess legal work authorization in the United States.
What We Offer
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Paid time off benefits, including vacation, sick time, and holidays, to support your wellbeing
- 401(k) plan with company match
- Exclusive employee rates at Four Seasons Hotels & Resorts worldwide
- Complimentary uniforms with dry cleaning service
- Complimentary shift meals and on-site parking
- Career growth opportunities, including learning programs and tuition reimbursement
- A culture of care, respect, and inclusion
- Recognition programs, employee events, and a strong sense of community
Schedule & Hours
- Full time
- Flexibility to work early mornings, evenings, weekends and holidays.