Director of People & Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About the role
The Director of People & Culture at Four Seasons Hotel Nashville is a key member of the Hotel Leadership Team, partnering with the General Manager and Planning Committee to drive the people strategy and support overall business objectives. This role is responsible for creating an exceptional employee experience while leading all aspects of talent acquisition, employee engagement, learning and development, compensation and benefits, labor relations, and organizational effectiveness.

What you will do
• Lead the People & Culture Division and oversee all human resources functions across the hotel.
• Develop and execute people strategies that support business goals and foster a positive, inclusive workplace culture.
• Partner with department leaders to attract, develop, and retain top talent.
• Champion employee engagement initiatives that promote a best-in-class employee experience.
• Provide strategic guidance on performance management, succession planning, and organizational development.
• Ensure compliance with employment laws, labor relations requirements, and company policies.
• Oversee compensation, benefits, workers' compensation, immigration, and employee relations programs.
• Drive learning and development initiatives that support career growth and leadership development.
• Utilize HR technology and data analytics to improve processes and support decision-making.
• Collaborate with Four Seasons Hotel Denver and other stakeholders to align efficiencies and best practices where appropriate.

What you bring
• Bachelor's Degree in Human Resources, Business Administration, or a related field.
• Minimum 5-7 years of progressive Human Resources leadership experience within luxury hospitality or a similar service-focused environment.
• Strong knowledge of employment law, labor relations, talent management, and organizational development.
• Exceptional interpersonal, communication, and relationship-building skills with a high degree of emotional intelligence.
• SPHR, SHRM-CP, SHRM-SCP, or similar professional certification strongly preferred.
• Experience with HRIS platforms and leveraging technology to drive process improvements.
• Previous experience in a mixed-use residential hotel environment is preferred.

What we offer:
• Competitive salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 401(k) Retirement Plan
• Opportunities for career growth and advancement within Four Seasons Hotels & Resorts

Schedule & Hours:
• Full-time leadership position
• Primarily daytime business hours with flexibility to work evenings, weekends, and holidays as business needs require
• On-site presence required to support hotel operations and employee engagement initiatives

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal