What are the responsibilities and job description for the Bell Attendant position at Four Seasons Hotels Limited?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.About the role
The Bell Attendant assists guests with luggage during their arrival and departure experience, makes necessary deliveries to and pick up from guest rooms, and handles all guest interactions with the highest level of hospitality; accommodating special requests, resolving guest complaints, and assisting guests in all inquiries related to hotel services, hours of operation, directions, local sights and attractions, etc.
What you will do
• Deliver luggage to room upon check-in and offer in-room orientation. Retrieve luggage from room upon departure and move luggage to storage or the Front Drive.
• Maintain proper records of deliveries and pick-ups.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Greet all guest passing through lobby, offering assistance.
• Perform errands for guests and the hotel that may require local travel off the hotel property.
• Maintain cleanliness in the lobby and luggage storage room.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Door, Guest Relations, and Valet Staff.
What you bring
• Prior Bell Attendant experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of the Fort Lauderdale area and popular local attractions.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of HotSOS preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
• Ability to lift, carry, and move up to 100 lbs.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
• Full-Time
• Days / Evenings / Overnights / This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays
Miscellaneous:
US work authorization is required.
Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal