What are the responsibilities and job description for the Assistant Spa & Wellness Manager position at Four Seasons Hotels Limited?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About the role:
The Assistant Spa & Wellness Manager supports the leadership and operation of the Spa & Wellness division, including Spa, Salon, Fitness, and Retail activities. This role assists with team leadership, guest experience initiatives, operational standards, training, retail programming, and financial performance while ensuring Four Seasons standards are consistently maintained. This position reports to the Director of Spa & Wellness.
What you will do:
- Support the daily operation of the Spa, Salon, Fitness Center, and Retail Boutique
- Lead, coach, motivate, and develop Spa & Wellness team members to ensure exceptional guest service and operational excellence
- Maintain a visible presence throughout the operation while supporting guests and employees
- Ensure all Spa & Wellness experiences align with Four Seasons luxury service standards
- Support recruitment, onboarding, training, scheduling, and performance management for Spa & Wellness team members
- Assist with retail promotions, special events, wellness activations, and seasonal programming
- Monitor guest satisfaction and support service recovery efforts when needed
- Maintain operational standards, facility presentation, cleanliness, and equipment readiness throughout all Spa & Wellness areas
- Partner with resort departments to create personalized wellness experiences for guests
- Support inventory management and ordering processes for retail products, amenities, and operational supplies
- Assist with financial reporting, budgeting initiatives, and revenue enhancement strategies
- Review departmental performance and identify opportunities to improve efficiency, guest satisfaction, and profitability
- Ensure compliance with all safety, health, sanitation, and operational standards
- Support strategic initiatives and special projects as assigned by Spa & Wellness leadership
What you bring:
- Bachelor's degree preferred, or equivalent hospitality, wellness, retail, or management experience
- Previous management or supervisory experience within a luxury spa, wellness, hospitality, retail, or related environment preferred
- Strong business acumen and understanding of luxury service standards
- Excellent leadership, communication, coaching, and interpersonal skills
- Passion for wellness, guest engagement, and team development
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Experience supporting operational budgets, scheduling, and performance initiatives preferred
- Ability to identify opportunities that enhance guest satisfaction and revenue performance
- Proficiency in Microsoft Office and hospitality or spa management systems preferred
- Ability to read, write, and communicate effectively in English
What we offer:
- Competitive Salary & Wages
- Comprehensive Benefits Package
- 401(k) Retirement Plan
- Excellent Training and Development Opportunities
- Complimentary Accommodations at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours:
- Full-time leadership schedule required
- Flexibility to work mornings, evenings, weekends, holidays, and special events based on business needs
Work Authorization:
- Candidates must have valid authorization to work in the United States at the time of application.