What are the responsibilities and job description for the Assistant Director of Residences - Hualalai Villas & Homes position at Four Seasons Hotels Limited?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.ASSISTANT DIRECTOR OF RESIDENCES – HUALALAI VILLAS & HOMES
The Assistant Director of Residences supports the leadership and management of the Hualālai Villas & Homes residential property management operation. This role is responsible for driving operational excellence, developing high-performing teams, fostering strong homeowner relationships, preserving luxury residential assets, and ensuring exceptional service delivery consistent with the standards of Four Seasons and the Hualālai Club.
Working closely with the Director of Residences, this position serves as a key operational leader, partnering across Residential Services, Rental Management, Housekeeping, Engineering, Membership, Finance, and other departments to support organizational goals and enhance the homeowner experience.
WHAT YOU’LL DO
- Provide strategic and operational leadership for the Property Management team, ensuring exceptional homeowner experiences and operational excellence.
- Oversee luxury residential portfolios and support the management of high-profile residences while maintaining the highest standards of property care and service.
- Lead recruitment, onboarding, coaching, performance management, succession planning, and development initiatives for team members.
- Build strong relationships with homeowners, members, guests, and stakeholders while proactively resolving concerns and exceeding expectations.
- Partner with operational departments to enhance service delivery and support campus-wide objectives.
- Drive process improvements, operational efficiencies, and service innovations that support business objectives and homeowner satisfaction.
- Support financial stewardship through budget management, reporting oversight, and operational compliance.
- Identify opportunities to strengthen stakeholder value and contribute to the long-term success of Hualālai Villas & Homes.
WHAT TO BRING
- Successful candidate must possess legal work authorization in United States
- Previous Department Head or Assistant Department Head experience.
- Progressive leadership experience within luxury residential property management, hospitality operations, homeowner association management, or related industries.
- Strong leadership skills with the ability to motivate, mentor, and develop high-performing teams.
- Exceptional interpersonal and relationship-building abilities with homeowners, members, guests, and stakeholders.
- Financial acumen with experience in budgeting, forecasting, expense management, and operational reporting.
- Strong analytical, organizational, and problem-solving capabilities.
- Excellent written, verbal, and presentation skills.
- Proficiency with business and hospitality systems, including Microsoft Office and related property management platforms.
- Bachelor's degree in Hospitality Management, Business Administration, Real Estate, Property Management, or a related field preferred; equivalent experience considered.
- Hawaii real estate license preferred or ability to obtain within one year of employment
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
- Salary Range: $100,000 - $110,000
- An on-site Naturopathic Doctor
- 24-hour access to Indoor and Outdoor Gym
- Holiday, Vacation & Sick pay
- Robust Benefit Plan
- Company Match 401K Plan
- Laundered Employee Uniform
- Free employee meals prepared by the Four Seasons Culinary ‘Ohana
- Complimentary stays at Four Seasons Worldwide
- Training and Development Opportunities
- Employee Recognition Programs
Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegalSalary : $100,000 - $110,000