What are the responsibilities and job description for the Senior Director of Sales position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
About The Role
The Senior Director of Sales is a shared-services leadership role supporting Four Seasons Hotel Nashville and Four Seasons Hotel Denver, based in Nashville. This role is responsible for driving group business strategy, leading high-performing sales teams, and delivering revenue growth aligned with each hotel’s annual Marketing Plan and Four Seasons brand standards.
What You Will Do
You will provide strategic leadership and hands-on direction across sales functions for two luxury hotels. Responsibilities include, but are not limited to:
Authorization to work in the United States is required unless the candidate is currently employed in a managerial role at another Four Seasons location. Current Four Seasons managers may be eligible for L-1 visa sponsorship.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
About The Role
The Senior Director of Sales is a shared-services leadership role supporting Four Seasons Hotel Nashville and Four Seasons Hotel Denver, based in Nashville. This role is responsible for driving group business strategy, leading high-performing sales teams, and delivering revenue growth aligned with each hotel’s annual Marketing Plan and Four Seasons brand standards.
What You Will Do
You will provide strategic leadership and hands-on direction across sales functions for two luxury hotels. Responsibilities include, but are not limited to:
- Lead and oversee all sales activities related to prospecting, securing, and managing group business for Nashville and Denver in collaboration with Worldwide Sales Offices.
- Direct, coach, and develop on-property sales teams, including Sales Managers and Sales Administration colleagues, fostering a culture of accountability and excellence.
- Partner closely with Revenue Management, Reservations, Catering & Conference Services, Operations, Finance, and Public Relations to optimize overall business performance.
- Assist the Senior Director of Marketing in achieving revenue growth, profitability goals, budgeting, forecasting, and long-term business planning; assume delegated leadership responsibilities in their absence.
- Ensure all sales administration processes, documentation, reporting, escrow handling, and systems comply with Four Seasons standards and all applicable federal, state, and local regulations.
- Oversee contract processes, database integrity, inventory management, pricing controls, and reporting accuracy across both hotels.
- Manage daily sales operations, including lead management, sales probability reporting, client relationship tracking, and training related to sales presentations and discovery processes.
- Recruit, train, motivate, and retain both commissioned and non-commissioned staff to maximize individual and team performance.
- Monitor sales performance metrics, conduct regular performance reviews, and support career development planning for team members.
- Uphold Four Seasons Category One and Two Work Rules and Standards of Conduct as outlined in EmPact.
- Bachelor’s degree in Hospitality Management or a related field preferred; equivalent professional experience will be considered.
- Minimum of 3 years of luxury hotel sales experience, or 3–5 years of hotel operational experience, with demonstrated business results.
- Previous Director of Sales experience required, ideally in a multi-property or shared-services environment.
- Proven sales track record with strong leadership capability in the luxury hospitality market.
- Exceptional communication, analytical, and interpersonal skills, with sound business judgment and a passion for service excellence.
- Willingness to travel for business and work a flexible schedule, including evenings, weekends, and holidays as needed.
- Competitive salary and comprehensive benefits package
- Medical, Dental, Vision, 401(k), Vacation & Holiday Pay
- Sick Pay, Disability Coverage, and Life Insurance
- Exceptional training, learning, and career development opportunities
- Employee discounts for stays at Four Seasons Hotels and Resorts worldwide
- Complimentary employee meals and uniforms, including uniform care
- A dynamic, inclusive culture where you are encouraged to bring your authentic self to work
- Engaging employee events and recognition programs throughout the year
- And much more
- Full-Time position
- Flexible schedule required based on business needs, including occasional evenings, weekends, holidays, and business travel
Authorization to work in the United States is required unless the candidate is currently employed in a managerial role at another Four Seasons location. Current Four Seasons managers may be eligible for L-1 visa sponsorship.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf