Concierge

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

Concierge

About The Role

The Concierge is a central part of the Front Office Team whose main objective is to ensure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. They must know what activities are available in the area (theatre, sports, special events, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

What you will do: 

• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints.
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions. They will respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• This position is also responsible for processing packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• The Concierge may be responsible for assisting with Front Office or Bell Stand duties as needed.
• Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner
  
  

What you bring: 

• Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred.
• Requires the ability to multi-task on several items at once.
• Working knowledge of computer systems, hotel operating systems and experience with Microsoft Suite, OPERA/Concierge Smart preferred.
• Knowledge of Vail and the surrounding communities.
• This role has direct contact with guests and as such, good communication skills are a necessity.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.  Ability to speak Spanish a plus.
  
  

What we offer: 

• Wage is $26.97 per hour Commissions
• Winter Season Lifestyle Benefit 
• Merchant Pass Available 
• 401k participation with company matching program 
• Competitive Benefits: Medical, Dental and Life Insurance 
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide. 
• Employee Cafeteria available for meals
• Be yourself and become a member of a work family that cares about you and invests in your development. 
• Elevate your craft here and abroad! 
• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned. 
  
  

Schedule & Hours

• This is a full-time position.  
• A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays.   
  
  

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:  

• http://fourseasons.com/vail/phots-and-videos// 
• We Are Four Seasons Video 
• http://jobs.fourseasons.com/ 
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts  
• https://www.facebook.com/FourSeasonsJobs  
• https://twitter.com/FourSeasonsJobs  
  
  

  

We look forward to receiving your application!  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf