Assistant Front Desk Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

About The Role

Four Seasons Residence Club Aviara has an opening for an Assistant Front Desk Manager. The primary function of this role is to lead and support the Front Desk operations by delivering exceptional service and fostering a culture of excellence. This position ensures that every interaction reflects the character, integrity, and quality synonymous with Four Seasons, contributing to the long-term success and reputation of the Residence Club.

What You Will Do

• Provide a warm, personalized welcome to owners and guests, assisting with check-in and check-out processes.
• Handle VIP guests and special requests, ensuring all needs are met promptly and efficiently.
• Maintain thorough knowledge of Residence Club amenities, services, and local attractions to enhance guest experiences.
• Assist in the recruitment, training, and supervision of Front Desk, Operator, and Guest Service Attendant teams, promoting a culture of excellence in guest service.
• Supervise adherence to Four Seasons Standards for Guest Services Attendants and Guest Experience Concierge.
• Prepare staff schedules and complete payroll records in accordance with budgeted guidelines.
• Collaborate closely with Housekeeping and Engineering to ensure timely room readiness for owners and guests.
• Ensure consistent service techniques for check-in, check-out, and in-villa orientations.
• Utilize property management systems for complex check-in/out functions, reservations, room blocking, housekeeping status updates, posting adjustments, notes, and availability checks.
  
  

What You Bring

• 1 year of progressive experience in Front Office or Guest Services management within a luxury hotel.
• Leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication skills and a genuine passion for guest service and personalized hospitality.
• Solid understanding of hotel operations, including Front Office systems (e.g., Opera, Guest Engagement platforms).
• Proven ability to handle guest concerns with professionalism and grace.
• Degree or diploma in Hospitality Management or related field preferred.
• Reading, writing and oral proficiency in the English language
  
  

What we offer: 

•     Salary Range: $70,000.00-$73,000.00
• Health Insurance – Medical, Dental & Vision
• 401(k) Retirement Savings Plan
•     Excellent training and development opportunities
•     Exclusive discount and travel programs with Four Seasons Hotels and Resorts
•     Complimentary dry cleaning for employee uniforms
•     Complimentary employee meals
  
  

Schedule & Hours

•      Full Time
• Early mornings, days, evenings, overnights, weekends, and holidays
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf