What are the responsibilities and job description for the Food and Beverage Supervisor position at Four Seasons Hotel and Residences New Orleans?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.
About The Role
Four Seasons Hotel and Residences New Orleans is seeking candidates to join our dynamic Food and Beverage Supervisor. Our Food and Beverage Supervisor is responsible for leading and training our outlet teams to deliver an exceptional guest experience while maintaining our quality standards.
What You'll Do
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.
About The Role
Four Seasons Hotel and Residences New Orleans is seeking candidates to join our dynamic Food and Beverage Supervisor. Our Food and Beverage Supervisor is responsible for leading and training our outlet teams to deliver an exceptional guest experience while maintaining our quality standards.
What You'll Do
- Oversee daily operation and assign duties of teams in In-Room Dining and Restaurant outlets. Assist in selecting training, evaluating, leading, motivating, and coaching employees in the F&B outlets.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Effectively handle guest complaints and compliments and communicate to the management team.
- Assist and organize departmental meetings with the management team, carry out daily service briefings, and assist in the organization of training sessions.
- Work with Outlets Managers to keep high standards of hygiene, service and presentation in the restaurant and bar, and amongst the staff.
- Responsible for duties of the F&B Outlet Manager in their absence.
- High School Diploma or equivalent experience
- Prior experience in a supervisory position preferred.
- Minimum of one year of food service or equivalent experience is required.
- TIPS and ServSafe certifications required
- Work authorization in the United States required
- Work a flexible work schedule of 40-45 hours weekly that will include mornings, nights, weekends, and holidays. Role will require the ability to work in all outlets of our Food and Beverage division.
- Collaborate with departments through various hotel systems and platforms to provide a memorable guest experience.
- Fast-paced environment where attention to detail is critical.
- A Rewarding Work Culture, with mentoring, training and development opportunities
- Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
- 401k participation with a company matching program after 30 days of employment
- Discounted Accommodations at Four Seasons Worldwide
- Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
- Complimentary employee meals prepared by the Four Seasons Culinary Team
- Complimentary uniforms that are laundered by our housekeeping department
- Discounted parking near hotel
- And much more!
- https://www.fourseasons.com/neworleans/
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