What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Four Seasons Heating and Air?
We are seeking an energetic, driven, and experienced CSR / Dispatcher to join our fast-growing HVAC team. In this role, you will be the air traffic controller of our daily field operations—managing high-volume calls, dispatching technicians efficiently, and proactively outbounding to book maintenance tune-ups and sales opportunities.
If you thrive in a fast-paced environment, know the HVAC industry, and are a power user of Housecall Pro, we want to talk to you!
Key Responsibilities
- High-Volume Call Handling: Manage heavy inbound call volumes with professionalism, empathy, and speed.
- Proactive Outbound Sales: Reach out to existing and past customers to schedule preventative maintenance, follow up on pending quotes, and drive revenue.
- Smart Dispatching: Route and dispatch technicians effectively across Orange County using real-time tracking to maximize productivity and minimize drive time.
- CRM Management: Maintain clean customer records, update job notes, and schedule service calls inside Housecall Pro.
- Customer Care & Upselling: Educate homeowners on our services, maintenance plans, and current promotional offers.
Qualifications & Requirements
- CRM Experience: Hands-on experience with Housecall Pro is REQUIRED.
- HVAC Experience: Minimum 1–2 years of customer service or dispatching experience in the HVAC or home services industry.
- Sales & Outbound Skills: Proven track record of high-volume outbound calling, converting leads, and upselling service agreements.
- Communication: Clear, professional, and confident phone voice with strong problem-solving skills under pressure.
- Reliability: Punctual and comfortable handling a fast-paced work environment.
Schedule & Hours
- Work Shift: 10:00 AM – 7:00 PM (Monday – Friday) after training completion.
- Rotating Saturdays 7:30 AM - 4:30 PM overtime pay.
- Training Period: [e.g., First 2–3 weeks: 8:00 AM – 5:00 PM].
Benefits & Perks
- Competitive hourly pay performance-based bonuses/commissions
- Medical, dental, and vision insurance [Optional - adjust as needed]
- Ongoing training and career growth opportunities
How to Apply
Submit your resume highlighting your HVAC industry experience and Housecall Pro background. Qualified candidates will be contacted promptly for a initial phone interview.
Pay: $23.00 per hour
Benefits:
- 401(k)
- Health insurance
- Vision insurance
Work Location: In person
Salary : $23