What are the responsibilities and job description for the Pharmacy CHW position at Four Rivers Community Health Center?
General Summary: The Pharmacy Community Health Worker (CHW) plays a vital role in
improving patient access to medications and related health resources across the health
center. This position supports patients with medication access, affordability, and
adherence; assists with Medicare and prescription assistance navigation; and coordinates
prescription services between facilities. The Pharmacy CHW collaborates closely with the
pharmacy team, clinical staff, and community partners to address social drivers of health
(SDoH), reduce barriers to care, and improve health outcomes.
Essential Duties And Responsibilities
Pharmacy & Patient Support
Health & Pharmacy Services Outreach and Assessment
I acknowledge that I have reviewed and understand the duties and expectations
outlined in this job description. I understand that this job description is not intended
to be all-inclusive and that duties may be modified based on organizational needs.
improving patient access to medications and related health resources across the health
center. This position supports patients with medication access, affordability, and
adherence; assists with Medicare and prescription assistance navigation; and coordinates
prescription services between facilities. The Pharmacy CHW collaborates closely with the
pharmacy team, clinical staff, and community partners to address social drivers of health
(SDoH), reduce barriers to care, and improve health outcomes.
Essential Duties And Responsibilities
Pharmacy & Patient Support
- Crosstrain to perform Pharmacy Technician support functions as needed
- Assist patients with medication access, adherence, and medication affordability options
- Guide patients through Medicare Part D enrollment, plan optimization, and
- Support initiatives to increase utilization of Four Rivers Pharmacy services
- Coordinate prescription delivery and transfer processes across health center locations
- Screen patients for SDoH needs including insurance coverage, food insecurity, housing
- Connect patients to appropriate internal services and community-based resources
- Document identified needs, referrals provided, and follow-up actions in the medical record
Health & Pharmacy Services Outreach and Assessment
- Conduct outreach to patients with prescriptions pending pick-up for more than 12 days
- Identify and document barriers to medication access or adherence
- Collaborate with pharmacy staff and care teams to resolve barriers and develop patientcentered solutions
- Support initiatives aimed at improving medication adherence and continuity of care
- Participate in community events to promote pharmacy services and medication-related
- Provide patient education on medication management, chronic disease support, preventive
- Serve as a liaison between patients, the pharmacy team, and community partners
- No prior experience required; skills may be learned on the job
- Ability to communicate effectively with patients from diverse backgrounds
- Strong organizational skills and attention to detail
- Willingness to complete required training and cross-training
- Previous experience as a Community Health Worker
- Previous experience as a Pharmacy Technician
- Experience working in a healthcare, community-based, or patient support role
- Ability to maintain patient confidentiality and comply with HIPAA requirements
- Comfort working in a fast-paced healthcare environment
- Reliable transportation for community outreach activities, if applicable
I acknowledge that I have reviewed and understand the duties and expectations
outlined in this job description. I understand that this job description is not intended
to be all-inclusive and that duties may be modified based on organizational needs.