What are the responsibilities and job description for the Hotel Assistant General Manager (AGM) position at Four Points by Sheraton?
Benefits:
Benefits/Perks
We are seeking a positive, friendly, and experienced Hotel Assistant General Manager (AGM) to organize and oversee daily operations of our facilities. As the Hotel Assistant General Manager (AGM), you will provide strategic direction for the company and supervise the activities of our diverse workforce.
A hotel assistant general manager (AGM) supports the general manager by overseeing daily hotel operations, including managing staff, ensuring guest satisfaction, and handling administrative and financial duties. Key responsibilities include staff training and supervision, guest relations and complaint resolution, budget management, and maintaining property standards and safety. The AGM often steps in for the General Manager in their absence and helps implement policies and strategic goals to improve the hotel's performance and guest experience.
Responsibilities
- Bonus based on performance
- Employee discounts
- Paid time off
- Signing bonus
Benefits/Perks
- Competitive wages
- Career Growth Opportunities
- Fun and Energetic Environment
We are seeking a positive, friendly, and experienced Hotel Assistant General Manager (AGM) to organize and oversee daily operations of our facilities. As the Hotel Assistant General Manager (AGM), you will provide strategic direction for the company and supervise the activities of our diverse workforce.
A hotel assistant general manager (AGM) supports the general manager by overseeing daily hotel operations, including managing staff, ensuring guest satisfaction, and handling administrative and financial duties. Key responsibilities include staff training and supervision, guest relations and complaint resolution, budget management, and maintaining property standards and safety. The AGM often steps in for the General Manager in their absence and helps implement policies and strategic goals to improve the hotel's performance and guest experience.
Responsibilities
- Oversee the work of all employees and set clear objectives
- Hire qualified personnel according to standards set forth by the company
- Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
- Manage budgets and expenses, analyze and report on financial information
- Develop and implement a strong marketing strategy to promote the hotel’s services
- Communicate with customers when appropriate
- Resolve issues that arise with maintenance, equipment, and renovations
- Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
- Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
- Proven experience as a Hotel Assistant General Manager (AGM)
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Well-versed in hotel management best practices and relevant laws/guidelines
- Ability to resolve issues with a customer-focused orientation
- An outgoing personality
- Excellent communication skills
- Strong organizational and time-management skills
- Bachelor’s degree in Hospitality Management, Business Administration, or relevant field is preferred