Guest Service Agent

Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team at Four Points. This role is essential in providing exceptional customer service and ensuring that all guests have a memorable experience. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries efficiently. This position will also be utilized in Food and Beverage Operations

Duties

• Welcome guests upon arrival and provide a friendly and professional check-in experience.
• Manage reservations, including modifications and cancellations, using hotel management software.
• Answer phone calls promptly and assist guests with inquiries regarding accommodations, amenities, and local attractions.
• Handle guest complaints or concerns with empathy and professionalism, ensuring resolution to enhance guest satisfaction.
• Perform night audit duties as required, balancing accounts and preparing reports for management.
• Maintain knowledge of hotel services, policies, and local events to provide accurate information to guests.
• Collaborate with other departments to ensure seamless guest experiences throughout their stay.
• Assist in maintaining the front desk area, ensuring it is clean and organized at all times.
• Attend to guest Food and Beverage requests such as tending the bar or assist in creating dishes in the kitchen.
• Preparing alcoholic or non-alcoholic beverages for bar and patrons
• Cleaning glasses and bar utensils
• Balancing cash receipts to record sales
• Maintaining a well-stocked bar inventory by monitoring stocks of alcohol, mixers, garnishes, and other supplies
• Maintaining the bar hygienic

Requirements

• Previous experience in a front desk or guest relations role within the hospitality industry is preferred.
• Familiarity with phone systems and hotel management software is advantageous.
• Strong interpersonal skills with the ability to communicate effectively with diverse guests.
• Bilingual or multilingual abilities are highly desirable to accommodate a variety of guests.
• A commitment to providing outstanding customer service in a fast-paced environment.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Knowledge of resort operations and amenities is a plus.

Join our team as a Guest Service Agent where your passion for hospitality will shine! We look forward to welcoming you into our vibrant community dedicated to exceptional guest experiences.

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• Are you available to work weekends?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• South San Francisco, CA 94080 (Required)

Ability to Relocate:

• South San Francisco, CA 94080: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21