What are the responsibilities and job description for the Front Desk Agent - Hotel Experience Required position at Four Points by sheraton Punta Gorda Harborside?
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s Franchisees.
Additional Information: This hotel is operated by an independent franchisee, A2Z Hospitality Management. The franchisee controls all aspects of the hotel’s employment policies and practices. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
SUMMARY: Accommodates guests of the hotel by performing the following duties:
ESSENTIAL FUNCTIONS:
- Greets, acknowledges, registers, and assigns rooms to guests.
- Handles confidential information, including guest records, with a high degree of integrity and privacy.
- Promptly and effectively deals with guest requests and complaints following company policy.
- Answers and routes calls as appropriate; takes guest messages with accuracy and sends to appropriate manager.
- Responsible for cash drawer contents and transactions during shift with appropriate reporting.
- Answers inquiries pertaining to hotel services; registration of guests; and travel directions.
- Offers and properly handles requests for wake-up calls.
- Records pertinent guest information in the guest services log.
- Ensures common area/lobby and front desk is always clean.
- Performs laundry functions as directed.
- All other duties as assigned by management.
- Open availability – Requires nights, weekends, and holidays.
QUALIFICATIONS:
- Prior Hotel Experience Required.
LANGUAGE ABILITY:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual ability is a benefit.
MATH ABILITY:
Ability to add, subtract, multiply, and divide in all units of measure.
Job Types: Part-time, Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Benefits:
Vacation & Paid Time OffSalary : $15 - $17