What are the responsibilities and job description for the Front Desk Associate position at Four Points by Sheraton Northeast Philadelphia?
Company Description Four Points by Sheraton Northeast Philadelphia is a contemporary hotel that focuses on delivering comfortable stays and reliable service to guests visiting the greater Philadelphia area. The property offers well-appointed guest rooms, event spaces, and on-site amenities designed for both business and leisure travelers. Team members work in a collaborative, service-oriented environment where guest satisfaction and professionalism are highly valued. The hotel is part of a recognized international brand, providing structured standards, training opportunities, and potential for career growth within the hospitality industry.
Role Description The Front Desk Associate is a full-time, on-site position located in Philadelphia, PA. This role is responsible for greeting guests, managing check-ins and check-outs, answering inquiries, and providing information about hotel services, amenities, and local attractions. Daily tasks include handling phone calls, making and modifying reservations, processing payments, and maintaining accurate records in the hotel’s computer systems. The Front Desk Associate supports smooth front office operations by coordinating with housekeeping and other departments, addressing guest concerns promptly, and ensuring the lobby and front desk area remain welcoming and organized. The role requires consistent adherence to brand standards, professional appearance, and a focus on delivering a positive guest experience.
Qualifications
- Strong customer service and communication skills, with the ability to interact professionally with guests, colleagues, and vendors.
- Experience with receptionist duties and phone etiquette, including managing multiple calls, messages, and guest requests efficiently.
- Computer literacy, including familiarity with reservation or property management systems, email, and basic office software.
- Ability to handle cash and payment transactions accurately, and maintain attention to detail with guest records and documentation.
- Previous hotel front desk or hospitality experience is preferred but not required; willingness to learn and follow established procedures.
- Reliable attendance, flexibility to work varying shifts (including evenings, weekends, and holidays), and the ability to stand for extended periods.
- High school diploma or equivalent; additional training or education in hospitality or customer service is an advantage.