What are the responsibilities and job description for the Sales & Event Coordinator\ Front Desk Lead (Milwaukee North) position at Four Points by Sheraton North Shore Milwaukee?
SUMMARY: The Sales & Event Coordinator \ Front Desk Lead is primarily responsible for managing group and event servicing needs including writing BEOs, Group Resumes, handling pre-arrival and pre-event details. This person will also facilitate group and event bookings under the GM supervision. Sales & Event Coordinator will work Front Desk Schedules and handle front office coverage needs. Must be able to work Weekends and Holidays.
Essential Job Functions:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain positive guest relations at all times and assist with sales team's day to day activities.
- Process proposals, contracts, banquet event orders and other paperwork for groups and events.
- Serve as sales and service points of contact for group and event clients and communicate needs to the rest of the hotel team.
- Provide service to group and meeting contacts, arranging details for groups and meetings, weddings, and social events by communicating information to staff and clients, overseeing functions.
- Prepare and distribute all Regret and Thank You letters, Amenity Requests, and Group Resumes and Banquet Event order packets in a timely matter.
- Attend weekly in-house meetings to discuss upcoming groups and their requirements.
- Confirm all details and or/changes of the sales contract.
- Make arrangements for sales’ VIP clients.
- Keep informed on current industry trends, regarding food and beverage, meeting coordination, client service, and client business needs.
- Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
- Assist with pre-opening and long-range sales and marketing strategies to optimize revenue and profitability.
- Develop, achieve and track personal sales goals.
- Assist with arranging and conducting special events, site inspections, and off-site presentations for potential clients.
- Maintain client files and update information daily in accordance with established departmental policies and procedures.
- Assist in developing and implementing sales plans.
- Establish and follow Sales Office Standards.
- Respond to corporate client requests in a timely manner.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
- Perform any projects assigned by GM or Senior team.
Associate is held accountable for all duties of this job and other duties as assigned.
Qualifications:Experience & Education:
- High school diploma or equivalent
- Previous hospitality sales or service experience
- Basic knowledge of Microsoft Office and Excel
- Basic math skills
- Ability to work well independently and collaboratively
- Willingness and ability to promote a positive team member culture and core values
- Must speak fluent English
Job Requirements:
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write, and speak English
- Must have exceptional communication skills
- Must be able to accurately follow instructions, both verbally and written
- Must have basic computer skills including Microsoft Office
- Must be detailed orientated and work well under pressure
- Must be able to work in a fast paced environment
- Organizational skills including time management, prioritizing, detail oriented
- Must be professional in appearance and demeanor
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner