What are the responsibilities and job description for the Hotel General Manager position at Four Points by Sheraton Mall of America Minneapolis Airport?
We are seeking an experienced and motivated Hotel General Manager to lead the team at the Four Points by Sheraton Mall of America Minneapolis Airport. The ideal candidate will have a strong Marriott background, proven hotel leadership experience, and a hands-on approach to managing daily operations, guest satisfaction, team development, and financial performance.
Qualifications
- Strong Marriott brand experience is required
- Minimum 2–3 years of hotel management experience, preferably as a General Manager, Assistant General Manager, or senior department leader
- Strong knowledge of Marriott brand standards, systems, and operational procedures
- Proven ability to lead, train, motivate, and hold team members accountable
- Strong understanding of hotel operations, including Front Office, Housekeeping, Maintenance, Food & Beverage, Sales, and Revenue Management
- Experience managing budgets, labor costs, payroll, forecasting, and overall hotel profitability
- Ability to maintain high guest satisfaction scores and ensure compliance with Marriott brand standards
- Strong communication, organizational, and problem-solving skills
- Ability to work a flexible schedule based on hotel operational needs
Key Responsibilities
The General Manager will be responsible for overseeing all aspects of hotel operations, including:
- Providing daily leadership and direction to all hotel departments
- Ensuring compliance with Marriott brand standards and company policies
- Recruiting, training, developing, and retaining a strong management and hourly team
- Monitoring guest satisfaction and responding effectively to guest concerns
- Managing hotel financial performance, expenses, labor, and profitability
- Working closely with Sales and Revenue Management to maximize occupancy and revenue
- Maintaining the physical condition, cleanliness, safety, and overall appearance of the hotel
- Preparing for and successfully completing Marriott brand inspections and audits
- Building a positive workplace culture focused on accountability, teamwork, and exceptional guest service
- Communicating regularly with ownership and regional leadership regarding hotel performance and operational needs
What We Are Looking For
We are looking for a hands-on leader who is comfortable being actively involved in hotel operations and supporting the team when needed. The successful candidate will have a strong understanding of Marriott operations and be able to drive results while maintaining excellent guest service and team engagement.
Marriott experience is strongly required for consideration.
If you are an experienced hotel leader looking for an opportunity to take ownership of a property's performance and lead a dedicated team, we encourage you to apply.
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $70,000