Hotel General Manager

Overview
We are seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of our upscale resort. The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a passion for delivering exceptional guest service. This role requires a proactive individual capable of managing diverse teams, optimizing revenue, and ensuring the highest standards of hospitality are maintained. Multilingual or bilingual abilities are highly desirable to enhance guest relations and team communication.

Duties

• Lead and supervise all hotel departments including front desk, housekeeping, food & beverage, and maintenance to ensure seamless operations.
• Oversee guest services to ensure exceptional guest experiences and resolve any issues promptly.
• Manage hotel revenue through effective pricing strategies, budgeting, and financial planning.
• Implement and monitor hotel policies, procedures, and standards to ensure compliance with industry regulations.
• Recruit, train, and develop staff across departments, fostering a positive work environment with strong team leadership.
• Oversee human resources functions such as staffing, performance evaluations, and employee relations.
• Handle guest relations by addressing concerns with professionalism and ensuring customer satisfaction.
• Manage night audit procedures and oversee front desk operations including multi-line phone systems and phone etiquette.
• Coordinate with marketing teams to promote hotel services and amenities effectively.
• Conduct regular inspections to maintain cleanliness, safety standards, and overall property appearance.
• Additional duties as required by management company and ownership

Experience

• Proven supervisory experience within the hospitality industry, preferably in hotel management or resort operations.
• Extensive knowledge of hospitality management principles including revenue management, guest services, and hotel operations.
• Strong background in budgeting, human resources management, and hotel financials.
• Exceptional customer service skills with the ability to lead a diverse team in a fast-paced environment.
• Experience with front desk operations, night audit processes, and multi-line phone systems is preferred.
• Multilingual or bilingual capabilities are highly advantageous for enhancing guest interactions and team communication.
• Demonstrated leadership qualities with a focus on operational excellence and guest satisfaction. This position offers an exciting opportunity for a dedicated hospitality professional to lead a prestigious property while delivering memorable experiences for guests through effective management and innovative service strategies.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Work Location: In person