What are the responsibilities and job description for the Matching Specialist position at Four Oaks Family & Children Services?
Why Work here?
Four Oaks understands the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve. As a valued team member on a full-time basis, you are eligible for:
- Medical, dental & vision insurance
- 401k Retirement plan
- Growth & Advancement opportunities
- Competitive Wages
- Excellent paid leave time package
- 7 paid holidays
- Business casual work environment
What you will do?
As the Matching Specialist you will process HHS/JCS referrals for foster care placement matches. This position is responsible to provide timely matches for each match category. Utilizing the RRTS database, this staff enters timely documentation, following matching policies, procedures and protocols, providing high level customer service.
- Obtains thorough and complete referral information to assure optimal matches.
- Accepts referrals, conducting match searches and communicating with other matching staff, the RRTS Matching Manager, the Resource Families and the referring worker.
- Provides respectful, timely and professional communication (written and spoken) to customers (HHS, JCS, RRTS and others) per contract and RRTS protocols.
- Utilizes the RRTS database and local staff feedback to locate the optimal match for each child referred.
- Provides one or more names of Resource Families to HHS/JCS that meets the identified referral criteria.
- Documents family contacts in a timely manner (as they occur) as per matching protocols.
- Manages referral assignments, monitoring time frames for completion and modifying work strategies to meet such timeframes.
- Alerts RRTS Matching Manager of barriers to completing the referrals in a timely manner.
- Follows troubleshooting procedures when matches are potentially late.
- Immediately contacts the Matching Supervisor when HHS/JCS are not satisfied or have concerns.
- Provides on-call rotation as required.
- Performs all other duties as assigned.
What you need:
You will need to possess a High School Diploma/GED and a minimum of 1 year of child welfare experience. Previous experience in foster or adoption services and/or a Bachelor’s degree in a social service related field of study is preferred. Additional requirements include:
- Effective problem solving and analytical abilities
- Strong communication and collaborative skills
- Basic to intermediate computer skills in a MS environment
- Ability to multitask and prioritize workload