What are the responsibilities and job description for the Senior Director of Operations position at FountainRx Specialty Pharmacy?
FountainRx Specialty Pharmacy is seeking an experienced, highly accountable, and operationally focused Senior Director of Operations to lead and oversee day-to-day pharmacy operations within our growing specialty pharmacy organization.
As a rapidly growing, 50-state licensed specialty pharmacy, FountainRx is seeking a strong operational leader who can effectively manage complex workflows, lead multidisciplinary teams, and support continued organizational growth and scalability.
This leadership role requires a strong background in direct pharmacy operations management, demonstrated experience leading teams in a fast-paced healthcare environment, and the ability to drive operational excellence while maintaining a culture of professionalism, respect, accountability, and high performance.
The ideal candidate is detail-oriented, solutions-driven, highly organized, and capable of balancing strategic oversight with hands-on operational leadership. This individual will play a critical role in optimizing workflows, supporting employee development, ensuring operational compliance, and maintaining an exceptional experience for patients, providers, payors, pharmaceutical manufacturers, and business partners.
A licensed pharmacist is preferred; however, highly qualified Certified Pharmacy Technicians with extensive operational leadership experience will also be strongly considered.
Key Responsibilities
- Provide direct oversight and leadership of pharmacy operations teams and departmental managers
- Lead daily operational execution across specialty pharmacy workflows, ensuring efficiency, accuracy, accountability, and service excellence
- Manage employee performance, coaching, development, and operational expectations across assigned teams
- Foster a professional, respectful, collaborative, and solutions-oriented workplace culture
- Collaborate cross-functionally with logistics, purchasing, marketing, sales, client services, revenue cycle, technology, and executive leadership teams
- Work closely with Provider Relations, Payor Relations, and Pharma Relations leadership to support strategic initiatives, operational alignment, and partner experience
- Coordinate operational strategy and execution with internal and external stakeholders, including providers, payors, manufacturers, and key business partners
- Monitor and improve operational processes, workflow optimization, productivity, staffing efficiency, and service standards
- Ensure compliance with company policies, accreditation standards, payer requirements, and all applicable state and federal regulations
- Identify operational challenges proactively and implement process improvement initiatives that support scalability and growth
- Analyze operational metrics, reporting, staffing models, and performance indicators to support informed decision-making and organizational strategy
- Assist with policy and procedure development, implementation, and operational standardization across the organization
- Serve as a visible, engaged, and accountable leader within the organization
Qualifications
- Minimum 5 years of recent direct pharmacy operations management experience required
- Specialty pharmacy leadership experience strongly preferred
- Proven experience with direct employee oversight, team leadership, and operational accountability
- Licensed Pharmacist preferred; Certified Pharmacy Technician candidates with strong operational leadership experience will also be considered
- Current Tennessee licensure or ability to obtain licensure preferred, if applicable
- Strong understanding of specialty pharmacy operations, workflow management, compliance standards, and healthcare operations leadership
- Experience collaborating across multiple operational departments and executive leadership teams
- Exceptional organizational skills and attention to detail
- Demonstrated ability to manage multiple priorities in a fast-paced, high-growth environment
- Strong interpersonal, written, and verbal communication skills
- Professional, respectful, and strategic leadership style with strong relationship management capabilities
- Ability to lead with accountability while fostering positive team engagement and operational excellence
What We Offer
- Competitive compensation package
- Comprehensive benefits package
- Opportunity to join a growing and innovative specialty pharmacy organization
- Collaborative and entrepreneurial leadership environment
- Meaningful opportunity to impact patient care, operational excellence, and organizational growth
About FountainRx Specialty Pharmacy
FountainRx Specialty Pharmacy is a nationally licensed specialty pharmacy focused on delivering a high-touch, patient-centered experience through operational excellence, innovation, and strong provider partnerships. Our team is passionate about improving access to care while creating a culture built on accountability, collaboration, service, and strategic growth.