What are the responsibilities and job description for the Veterinary Client Relations Specialist/ Receptionist position at Fountain Creek Veterinary Clinic?
Seeking a Veterinary Client Relations Specialist/Receptionist. FCVC, is a lucrative full-service, general practice, servicing small animals. We are looking for a positive, team-oriented individual that will act as our first point of contact for our clients. Join our dynamic veterinary team as a Veterinary Client Relations Specialist and Receptionist, where your energetic and compassionate approach will be the first point of contact for pet owners and their beloved animals. In this vital role, you will combine exceptional customer service skills with a solid understanding of the veterinary field and animal care to create a welcoming environment. The person we are seeking is eager to become part of an enigmatic team that offers high-quality medicine to pet-companions while advocating preventative care. This individual is driven and same-goal-minded with enthusiasm to help foster trust and loyalty, ensuring every pet owner feels valued and informed from the moment they walk through our doors. This position offers an exciting opportunity to grow your career in animal health while making a meaningful difference in the lives of pets and their families. Our caseload includes canines, felines, pocket pets, avian, exotics and reptiles, and our goal is to offer them the highest quality care possible. Our work environment includes: Friendly staff, Learning Opportunities, Upbeat atmosphere, Home-work-life balance. Veterinary Client Relations Specialist/ Receptionist — Role Overview is to be the primary point of contact between the veterinary practice and our clients. They are responsible for managing client relationships, ensuring positive patient experience, and facilitating smooth communication between pet owners and the veterinary team. Skills required for the position include: Communication Skills: Strong verbal, written, and nonverbal communication abilities. Customer Service: Ability to handle challenging interactions with professionalism. Veterinary Knowledge: Basic understanding of veterinary terminology and procedures. Computer Literacy: Proficiency in scheduling software, email, and office management systems. Empathy & Emotional Intelligence: Ability to connect with clients and support them through stressful situations. Teamwork: Collaborate with veterinarians, technicians, and administrative staff. Critical thinking: Ability to make educated decisions in appointment scheduling and adapt appropriately in scheduling worked in and non-emergent appointments. Core Responsibilities: Client Communication: Answer phone calls, respond to emails, handle client inquiries with empathy and manage the front desk with efficiency and professionalism. Facilitate communication between clients and veterinary staff to ensure clarity on treatment plans and follow-up Appointment Management: Schedule and confirm appointments, provide cost estimates, and manage payment processes. Patient Care Coordination: Liaise between clients and veterinary staff to ensure timely and appropriate care. Handle medical history and record collections accurately, ensuring smooth billing processes for veterinary services. Managing Medical Records: Ensuring records are organized and accessible- Printing and distributing documents such as lab results, X-rays, and other reports. Updating and filing patient charts. Customer Service Excellence: Build trust, manage expectations, and address concerns to improve client retention. Administrative Tasks: Maintain records, handle insurance information, and support scheduling and billing processes. Sensitive Situations: Provide compassionate support during difficult cases, such as end-of-life care or euthanasia. Hourly wage, benefits and other details can be discussed with hiring manager. We look forward to meeting you. Initial parade based on experience and certifications. $15.50-$16.70 starting with raise guaranteed at end of first 30 days. Possibility or raises at 90 days and 6 months of employment. Raise guaranteed at 1 year or employment. Work Location: One location Work Remotely No Job Types: Full-time, Part-time Benefits Colorado Secured Savings, Insurance Employee discount Flexible schedule, Paid time off Professional development assistance Uniform allowance Schedule: 10-hour shift, 9 hours when lunch is accounted for Weekends as needed Experience: Veterinary experience: 1 year (Preferred) Reception, client care experience, money handling, balancing a drawer, clear communication. Prior experience in veterinary clinics or animal-related fields such as kennel work, animal husbandry, or pet grooming is highly preferred.
Pay: $32,400.00 - $42,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Uniform allowance
Work Location: In person
Salary : $32,400 - $42,000