Operations Coordinator, Retail

WHO WE ARE:

The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The FoundRae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

WHO WE ARE LOOKING FOR: Operations Coordinator, Retail

POSITION SCOPE:

The Operations Coordinator role will work to ensure the accurate completion of all client orders by ensuring that timeline prioritization and quality standards are met for all final orders. In addition, this role encompasses maintaining supplies and packaging stock levels, maintainingand updating reports, participating in inventory management as well as any special projects.

RESPONSIBILITIES:

Order Coordination:

• Act as the liaison between internal teams to complete all orders in a timely manner.
• Work with the Bench Jewelers to coordinate workflow ensuring prioritization of orders.
• Coordinate engraving artwork and execution for in-house engravings.
• Communicate with Retail/Fulfillment teams regarding inventory availability.
• Efficiently manage order flow by prioritizing urgency of work and pacing longer lead time orders.
• Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed.
• Confirm product details, quality level and assembly accuracy before processing.

Order Processing:

• Work with the sales team to process all orders.
• Administer quality checklist and validate using brand standards.
• Accurately document all inventory movement for orders.

Studio Reporting and Logs:

• Log and track customer returns for repair using Repair Tracker.
• Monitor and log unfulfilled work orders.
• Track orders that cannot be completed because inventory is not present.

Inventory Management:

• Participate in inventory cycle counting and use active problem solving to investigate discrepancies.
• Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage.
• Monitor internal inventory movement via transfers and use of sign out sheet.
• Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor.
• Ensure timely communication with management and sales team regarding new arrivals and product replenishment.

Shipping and Receiving

• Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments.
• Maintain organized shipping area ensuring all outgoing merchandise is properly packaged.
• Follow the company guidelines regarding shipping to clients and intercompany.

Packaging and Supplies

• Order and manage non merchandise supplies like stationery and packaging.
• Re-stock appropriate levels of packaging supplies within the boutique.

QUALIFICATIOINS:

• Minimum of high school degree, Associates/Bachelor’s degree preferred
• Minimum of 2 years previous experience in order management, inventory processing and tracking preferably within luxury/retail
• PC/Mac proficient, advanced excel skills and knowledge of design programs a plus
• Outstanding attention to detail and highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes
• Self-starter and multi-tasker
• Must be able to work a flexible schedule including, evenings, weekends and holidays

The appointed candidate will be offered an hourly rate between $22.00 - $26.00 plus the opportunity for bonus, a comprehensive benefits package including: medical, short and long-term disability, various paid time off programs, employee discount/perks and retirement plan.

Our Company’s values:

• We value people: we want each other to be the best versions of who we can be.
• We value our relationships with our employees, suppliers and community.
• We value diversity and promote inclusivity with our words, actions and images.
• We value professional development and personal growth.
• We value community service and philanthropy.
• We value and foster creativity and self-expression.
• We value accountability for ourselves and the collective and show integrity through all our interactions.
• We value storytelling and reading.