Director of Strategy and Operations

WHO WE ARE:

The Foundrae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

The Role

The Director of Strategy and Operations will partner closely with the CEO and leadership team to guide strategic planning, project management, and cross-functional alignment across the company. This role blends strategic thought partnership with day‑to‑day operational leadership, ensuring that priorities are clearly defined and executed across the organization. This leader brings structure to company initiatives, strengthens processes that support luxury retail standards, and enhances communication and accountability across teams. Reporting directly to the CEO, this position will provide visibility, accountability, and seamless communication across all areas of the business

Responsibilities

• Partner with the CEO to translate strategic priorities into structured plans that include defined goals, resourcing needs, and measurable outcomes.
• Serve as a cross-functional leader, ensuring all departments move in alignment with company priorities and operational standards.
• Lead and oversee multiple high-impact initiatives across retail, wholesale, e-commerce, production, and brand functions.
• Build strategic frameworks that help teams understand priorities, sequencing, and interdependencies across projects.
• Create and maintain project timelines, deliverables, KPIs, and reporting dashboards that support visibility at the leadership level.
• Facilitate communication and collaboration across cross-functional teams.
• Track progress across all strategic initiatives and proactively identify risks, operational gaps, or competing priorities.
• Prepare leadership briefings, project summaries, and structured updates that enable informed decision-making.
• Drive accountability by reinforcing deadlines, operational discipline, and follow-through across all levels of the organization.
• Lead recurring cross-functional meetings, ensuring they are well-structured, action-oriented, and aligned to organizational goals.
• Partner with retail leadership to enhance client experience, service standards, and the operational consistency expected within a luxury environment.
• Collaborate with marketing, brand, and product teams to ensure operational readiness for launches, campaigns, and new collection releases.
• Guide post-project evaluations to derive insights, strengthen organizational learning, and inform future planning cycles.
• Support the development of organizational processes, SOPs, and governance structures that reinforce clarity and consistency as the company grows.

Requirements

• 7 years of experience in strategy, operations, or project leadership roles within luxury retail, fine jewelry, or premium consumer products.
• Experience partnering directly with senior leadership or founders in a high‑growth, entrepreneurial environment.
• Strong strategic planning skills with the ability to translate vision into structured, actionable plans.
• Deep understanding of luxury retail operations, client experience standards, and cross‑functional coordination.
• Exceptional communication and interpersonal skills, able to influence and collaborate across all levels.
• Strong organizational abilities with comfort managing competing priorities in a fast‑moving environment.
• Experience developing reporting tools, dashboards, or systems that support operational transparency.
• Demonstrated ability to identify challenges, propose solutions, and drive accountability across teams.