What are the responsibilities and job description for the Customer Service Specialist position at Foundever?
Customer Service Specialist, you’ll connect with customers to resolve their concerns and deliver solutions that work for them. Use your people skills and problem-solving abilities to make a real impact as part of a team that values your contributions and supports your growth.
This role is ideal for someone who thrives on problem-solving, values empathy, and enjoys working in a fast-paced, customer-focused environment.
Location Requirements: Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 Towson Ave #275, Fort Smith, AR 72901
Why You Should Join Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for 800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Friendly
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
This role is ideal for someone who thrives on problem-solving, values empathy, and enjoys working in a fast-paced, customer-focused environment.
Location Requirements: Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 Towson Ave #275, Fort Smith, AR 72901
Why You Should Join Us
- $17.50/hr
- Join a supportive community focused on engagement and recognition
- Hands-on paid training, as well as ongoing job-specific training
- Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
- Internal growth opportunity, 93% of our management team is promoted from within
- Employee discounts and referral bonuses
- Legally able to work and reside in Fort Smith, AR
- At least 18 years of age
- High school diploma or equivalent
- Flexibility to work various shifts, including evenings and weekends
- Able to pass a background check
- Experience upselling and recommending additional products or services to enhance the customer experience
- Strong communication and active listening
- Problem-solving and needs assessment
- Accurate documentation and attention to detail
- Customer-focused approach with empathy
- Technical and billing troubleshooting
- Able to efficiently navigate between screens a multiple systems
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for 800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Friendly
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
Salary : $18