Customer Service Associate - Healthcare

Customer Service Associate - Healthcare Foundever - Orem, UT $17 an hour A fantastic opportunity Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. Job Overview As a Customer Service Representative, you'll support a well-known healthcare brand specializing in diabetic equipment. Empathy and compassion are key as you assist callers with troubleshooting, inquiries, and educating customers about medical devices. Join us in making a meaningful impact! Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT Why You Should Join Us $17/H Join a supportive community focused on engagement and recognition Hands-on paid classroom-style training, as well as ongoing job specific training Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program Employee discounts and referral bonuses What We Are Looking For Must legally be able to work in the US Must be at least 18 yrs of age Highschool diploma or equivalent The flexibility to work various shifts, including evenings and weekends Must pass a background check Key Skills Strong verbal and written communication skills Ability to multitask and navigate between screens efficiently while assisting customer Strong problem-Solving, Empathy, Adaptability and Reliability Document interactions, escalate issues with empathy to enhance customer experiences. Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals. About Foundever™ Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter. Military Friendly We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Pay: $17.00 per hour Expected hours: 37.5 – 40.0 per week Benefits: 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Work Location: In person