Lead Processor Marketing

Lead Processor (Marketing Team)

Position Summary

Foundation Software, a rapidly growing, national provider of construction software and services, seeks a Lead Processor to join our growing marketing team.

In this role, the candidate will enter, process, and convert our lead form requests into qualified, active lead opportunities for our Inside Sales team. This position requires a combination of technical proficiency working within CRM software, attention to detail, speed and accuracy in keyboarding skills, and a collaborative personality. You will work closely with other lead processors within the processing team, and both the inside and outside sales teams, to ensure quick, accurate and complete processing of all incoming leads.

Essential Functions and Responsibilities

• Lead Management: Follow standard operating procedures for processing incoming Leads through various channels including but not limited to our website, trade shows, webinars, email, social media, and phone.
• Data Entry: Accurately input lead information into our Salesforce instance, ensuring all details are complete and correct.
• Lead Assignment: Evaluate the details of each lead to determine the most suitable sales representative based on predefined criteria.
• Communication: Notify sales team members of new lead assignments promptly and provide all relevant information to facilitate quick and thorough follow-up.
• Collaboration: Work closely with the sales and marketing teams to refine lead assignment criteria and improve the overall lead management process.
• Quality Control: Regularly review and audit lead data for accuracy and completeness, addressing any discrepancies or issues that arise.
• Continuous Improvement: Stay informed about industry's best practices and suggest enhancements to our lead processing and assignment strategies.

Required Skills and Experience

• Education: High school diploma or equivalent; associate or bachelor's degree in business administration, marketing, or a related field preferred.
• Experience: Entry Level - Previous experience in lead processing, sales coordination, or a related administrative role preferred.
• Technical Skills: Proficient in using CRM software (Salesforce) and other sales management tools. Strong computer skills, including MS Office Suite (Word, Excel, Outlook).
• Attention to Detail: Exceptional accuracy and attention to detail in data entry and lead assessment.
• Organizational Skills: Strong organizational and time management skills with the ability to triage tasks effectively.
• Communication: Excellent verbal and written communication skills.
• Team Player: Ability to work collaboratively with sales and marketing teams.
• Problem-Solving: Proactive approach to identifying and resolving issues in the lead management process.

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.

Let us start your future at Foundation! Foundation Software is an Equal Opportunity Employer.