What are the responsibilities and job description for the Lead Funeral Director/Embalmer position at Foundation Partners Group?
The Lead Funeral Director's primary responsibility includes leading funeral operational staff, providing professional funeral services to client families, and acting as a company ambassador to the community.
Overview & Responsibilities:
Ensures every client family is presented with all service and merchandise options- - Every family, every option, every time
- Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
- Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
- Carries out other projects and duties as assigned (i.e., car washing, building and equipment repair, pre-need arrangement planning
- Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the locations
- Communications to appropriate to Team Members' area of successful performance and performance needing improvement to meet business expectations
- Leads and oversees all onboarding and training of new hires
- Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)
- Leads inital transfer of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on a needed basis (per appropriate licensing) to the instructions obtained from the family
- Meets with client families to listen, educate and arrange personalized funeral services and ensure their experiences with the business are of the highest quality
- Utilizes systems and technology (i.e., Matthews and Aurora Advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation)
- Completes tasks and details resulting from the arrangement conference
- Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations
- Conducts and attends funeral services regularly
- Leads all post-service follow-ups as needed
Requirements & Qualifications:
- High school diploma or the equivalent
- Valid state-issued funeral director/embalmer license (as per state licensing requirements)
- Completed mortuary school
- Minimum of seven years of experience as a funeral director
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
- Valid state-issued driver's license with a clear driving record
#HP2023
Req Benefits:
What We Offer:
- Meaningful Work: Make a real difference by helping families navigate one of life's most challenging times with compassion and care.
- Competitive Pay and Benefits:
- Medical, dental, prescription, and vision insurance
- Vacation, sick, and holiday pay
- Wellness Rewards
- 401k with company match
- Company-paid life insurance, long-term disability, and short-term disability
- Career Growth: Take advantage of ongoing training and advancement opportunities within the funeral service industry.
- Supportive Culture: Be part of a compassionate, mission-driven team that values respect, empathy, and service.
Additional Details :
Who We Are:
We are a team of compassionate professionals serving families through funeral, cremation, and cemetery care. Our mission is simple: We bring ease and comfort to families during life's most difficult moments.
We believe in creating certainty through the uncertainty of life's end, and we do it by living our values-leading with compassion, building trust, and nurturing community so no one walks this journey alone.