Registration Representative II - Outpatient Rehab Services

This position greets patients and families, conducts patient registration, and obtains financial reimbursement and applicable insurance information for all patients accessing service at FHP medical facilities. Reviews all account information to optimize collection efforts and system recording events. Expedites reimbursement, ensures compliance, and resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on registration materials and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, Hospital Grievance policy.

Pay & Benefits

• Compensation $21.07 to $30.34 hourly wage based on experience and education
• Additional Pay Shift Differential, Annual Increases, Paid Time Off
• Benefits medical, vision, dental, 401k with employer match
• Education Benefits FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits Onsite Gym, Wellness Programs, Discount programs
• Schedule 730AM - 400PM
  
  
  

About Fairbanks Memorial Hospital

Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.

• Regularly floats to two or more areas of the department. Acts as a knowledge resource for internal customers and peers. Maintains the ability to support multiple areas throughout the department, including pre-registration/prior authorizations and diagnostic scheduling.
• Receives physician orders and seeks clarification, if necessary. Coordinates case times for treatments or diagnostic procedures in a computerized scheduling system. Verifies and reviews physician privilege status prior to scheduling. Interfaces with medical staff office to maintain log of current privilege status and maintains confidentially of all information. Schedules and maintains physician or diagnostic block time and block time releases. May acquire and maintain physician preference information and staff roster. Answers all telephone inquiries related to scheduling.
• Coordinates pre-registration/registration processes, verifies insurance coverage and obtains pre- authorizations and pre-certifications and notifications. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Obtains all necessary signatures and documentation requires by the patient's insurance plan. May conduct patient visits for bedside registration to expedite the completion of the patient registration.
• May calculate patient liability according to verification of insurance benefits, collect deposits and copayments. Distributes educational materials to patients and families, when necessary. Responds to diverse questions or refers to appropriate clinical staff.
• Provides financial counseling to patients and their families. Explains FHP financial policies and provides information as to available resources and avenues for alternative payment arrangements. Assists patients and their families in completing financial assistance paperwork when appropriate.
• Communicates with physicians and other employees to resolve outstanding issues and/or patient concerns. Works to meet the patients' needs in financial services.
• Marginal functions may include transporting patients or conducting other work of the patient financial services team. Provides administrative support to the assigned unit when required.
• Meets or exceeds productivity standards. Completes daily assignments and maintains accurate production logs and records. Identifies opportunities to improve work processes and practices good work group dynamics.
  
  
  

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

High school diploma/GED or equivalent working knowledge.

Requires advanced skills and abilities typically acquired over two (2) or more years of relevant work experience, as well as the ability to function independently within two or more areas of the department. Prior experience with hospital registration, prior authorization, and/or scheduling required. Requires demonstrated knowledge of medical terminology and a broad understanding of all common insurance and payor types and authorization requirements.

Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.

Must be proficient with commonly used office software and computers and possess the ability to use computerized scheduling systems. Must be able to maintain accurate statistical records, gather data, and produce reports.

Preferred Qualifications

Work experience with the FHP’s systems and processes is preferred.

Additional Related Education And/or Experience Preferred.

Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.